Veeam Software

Veeam®, the #1 global market leader in data protection and ransomware recovery, is on a mission to empower every organization to not just bounce back from a data outage or loss but bounce forward.

With Veeam, organizations achieve radical resilience through data security, data recovery, and data freedom for their hybrid cloud. 

The Veeam Data Platform delivers a single solution for cloud, virtual, physical, SaaS, and Kubernetes environments that gives IT and security leaders peace of mind that their apps 

and data are protected and always available.

Headquartered in Seattle with offices in more than 30 countries, Veeam protects over 450,000 customers worldwide, including 74% of the Global 2000, who trust Veeam to keep their businesses running.

We invest heavily in making our products simple to use; we do the same for our team to help them be successful. Our goal is to provide a world-class product and solution experience for our customers. We are looking for focused individuals who are passionate about working with our customers and committed to their path to success with K10 solutions. We want you to provide a customer experience that leaves them with a smile, even when things do not go right.

We are now looking for Customer Success Architect (Technical)

Your tasks will include: 

• Passion for perfection and helping our customers to be successful
• Doing the right thing for our customers and providing them with the best level of experience with our products
• Enhance customer experience by listening to customer requirements, gathering feedback, and effectively communicating them across organizational boundaries
• Being technical champion for our customers, focusing on connecting their technical and business requirements in partnership with Customer Success Managers
• Being a technical advisor for our customers to help them achieve their business outcomes related to Kasten and Veeam products and solutions, and in complementary fields outside of Kasten and Veeam products
• Effectively work across organizations including engineering, sales, and product management teams during Proof of Concept (POC), product demo for existing or prospective customers
• Contribute to technical documentation such Knowledge Base, Best Practices, Blogs, White Papers, etc., based on product features, customer issue root cause analysis and internal findings
• Effectively partner and collaborate with sales teams on customer adoption, retention and finding growth opportunities within existing customer accounts
• Own the technical relationship with a portfolio of accounts, and partner with Customer Success Managers, Sales and Support to define and execute account and portfolio strategy
• Support the expansion and renewal opportunities
• Effectively and efficiently manage time, balancing tasks, and priorities
• Effectively represent Kasten by Veeam product and capabilities to our customers
• Traveling for business needs (about 25% of time)

What we expect from you: 

• 6+ years of related customer facing experience in technical consulting, technical escalation, customer success, technical account management
• Excellent communication skills in both oral and written forms
• Experience connecting customers' business objectives with necessary technologies to achieve them
• Ability to remain calm in stressful customer situations and apply good decision making to achieve a positive outcome
• Self-directed and resourceful
• Kubernetes certifications (CKA or CKAD)
• Expert level understanding and experience with networking, cloud, virtualization, backup, and recovery concepts
• Expert in Linux administration
• Hands-on experience with Docker and Kubernetes management
• Deep knowledge of bash or similar Linux scripting languages and using them effectively during troubleshooting of customer problems, engineering interactions
• Experience with software development life cycles and upgrade patterns
• BS or MS degree in Computer Science, Engineering related program or equivalent experience in related field

Will be an advantage: 

• Experience with managed solutions such as: OpenShift, PKS, Rancher, Google GKE, AWS EKS, etc. and VMware administration
• Experience with open-source projects and GitHub
• Worked in public cloud infrastructure including AWS, Azure and Google Cloud
• Previous startup experience

We offer:

• Premium healthcare program for you, your spouse, and your children
• Annual vacation and sick days
• Meal vouchers
• Subscription for public transportation
• Mobile phone plan
• MultiSport card
• Cafeteria Benefit Plan allowing you to customize your benefit package with an annual budget to spend on a variety of benefits such as travel, sport, wellness, and education
• Veeam Care Days – additional 24 hours for your volunteering activities
• Professional training and education, including courses and workshops, internal meetups, and unlimited access to our online learning platforms (Percipio, Athena, O’Reilly) and mentoring through our MentorLab program

Please note: If the applicant is permanently present outside of the Czech Republic, Veeam reserves the right to refuse to consider the application for a job. Remote job is only possible in case the employee is located in the Czech Republic.

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Veeam Software is an equal opportunity employer and does not tolerate discrimination in any form on the basis of race, color, religion, gender, age, national origin, citizenship, disability, veteran status or any other classification protected by federal, state or local law. All your information will be kept confidential.

Please note that any personal data collected from you during the recruitment process will be processed in accordance with our Recruiting Privacy Notice. 

The Privacy Notice sets out the basis on which the personal data collected from you, or that you provide to us, will be processed by us in connection with our recruitment processes. 

By applying for this position, you consent to the processing of your personal data in accordance with our Recruiting Privacy Notice.