Sun King

Location: Across the Country

The team you would Join:

Sun King’s Global Corporate Risk team identifies, monitors and controls the credit risk inherent in the company’s direct-to-consumer business. The Corporate Risk team works with the company’s PAYG Direct Sales, Operations, and Finance teams across multiple countries to maintain the health of the solar energy loan portfolio. The team continuously examines sales and customer payment-related data, identifies pilots, and executes new sales, collections, and incentive processes. The Corporate Risk team also ensures the company’s customer data privacy and consumer protection efforts.

About the role:

We are looking for ideal candidates with a strong risk management and collections background to join our Risk department as a Regional Collections Manager. This role offers a unique opportunity for the candidates to leverage their expertise and drive the efforts and processes related to collections of our PAYG products in the field. They will also contribute to improving customer payments and satisfaction, ensuring that the company's offer meets end-users expectations.

What you would be expected to do:

• Work on regional portfolio and repayment trends and lay down daily, weekly, and monthly strategies to drive better collection rates from delinquent customers.
• Verify the quality of sales and gather diverse insights from various areas, thereby improving strategic direction to mitigate issues of disabled lamps and repayments.
• Provide weekly updates to sales and risk management teams on the on-field interventions, results. , and customer insights.
• Designing, piloting, and operationalizing collection processes necessary for ensuring better repayments and customer satisfaction.
• Working with Area Business Managers and Field Sale Executives to repossess products from delinquent customers on cases where direct intervention is required.
• Reporting any cases of product tampering observed in the field through the process and mechanism established by the Risk team.
• Facilitating reporting and actions to be taken against those perpetrating fraudulent practices in the field, such as product tampering, misinformed sales done by FSEs, etc., as per the processes laid out by the Risk function.
• Training Agents (Field Sales Executives) on dealing with repossessions and difficult customer collection issues.
• Driving operating rhythm to follow up with Agents (Field Officers) to ensure they are completing their collection calls and repossession tasks on time.
• Recruiting cash collection centres and set up for the key collection area.

You might be a strong candidate if you:

• Have a Bachelor's degree or higher Diploma in Finance, Community Development, Communication, Credit Risk Management, or a related field.
• Have at least three years of work experience in a similar position, including field experience and working with rural customers settlements.
• Are excited about working in the field to drive collections, resolve issues, and enhance the customer experience.
• Have strong experience in Microfinance/ Fintech or banking background in Credit Collections debt recovery preferable.
• Are proficient with numbers, 
• Have good communication & people skills
• Have clear thinking/problem-solving ability.
• Are excited about working with rural customers & resolving customers' issues.
• Have excellent issue-tracking and resolution skills.
• Can manage multiple tasks simultaneously diligently and accurately.
• Work with multiple sales teams and cross-functional teams seamlessly.