Micron

Our vision is to transform how the world uses information to enrich life for all.

Micron Technology is a world leader in innovating memory and storage solutions that accelerate the transformation of information into intelligence, inspiring the world to learn, communicate and advance faster than ever.

JR52664 Associate Engineer - End User Experience Monitoring

Responsibilities:

1. Understanding IT Services:

• Gain a deep understanding of our organization's IT services, infrastructure, and applications.
• Identify how these services impact end-user experience and overall productivity.

2. Data Analysis:

• Analyze data collected from Aternity and other relevant IT monitoring tools.
• Extract insights related to user experience, performance bottlenecks, and potential areas for improvement.
• Collaborate with cross-functional teams to address identified issues.
• Maintain active global collaboration with other Micron IT operations teams, both internal and external to I&O, to ensure effective teamwork and knowledge sharing.

3. Aternity Mastery:

• Explore Aternity extensively to gain a deep understanding of its features.
• Identify ways to leverage Aternity features for enhancing end-user experience within Micron Enterprise.

4. Documentation and Reporting:

• Document processes, procedures, and best practices related to Aternity administration.
• Prepare regular reports on user experience metrics, system performance, and trends.

5. 24/7 On-Call Support:

• Provide support for priority issues on a 24/7 basis.
• Be available to address critical incidents promptly and ensure seamless operations.

Qualifications:

• Education: Bachelor's degree in Engineering, Computer Science, or a related field.
• Skills:
• 0-2 years of experience working in Information Technology systems analysis
• Proficiency in Python for data analysis.
• Familiarity with Aternity or similar end-user experience monitoring tools.
• Strong analytical skills and attention to detail.
• Excellent communication and collaboration abilities.
• Knowledge of IT service management concepts.

This role offers an exciting opportunity for an Associate Engineer to contribute to the optimization of IT services and end-user experience. If you are passionate about data analysis, collaboration, and making a positive impact, we encourage you to apply!

About Micron Technology, Inc.

We are an industry leader in innovative memory and storage solutions transforming how the world uses information to enrich life for all. With a relentless focus on our customers, technology leadership, and manufacturing and operational excellence, Micron delivers a rich portfolio of high-performance DRAM, NAND, and NOR memory and storage products through our Micron® and Crucial® brands. Every day, the innovations that our people create fuel the data economy, enabling advances in artificial intelligence and 5G applications that unleash opportunities — from the data center to the intelligent edge and across the client and mobile user experience.

To learn more, please visit micron.com/careers

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

To request assistance with the application process and/or for reasonable accommodations, please contact hrsupport_in@micron.com

Micron Prohibits the use of child labor and complies with all applicable laws, rules, regulations, and other international and industry labor standards.

Micron does not charge candidates any recruitment fees or unlawfully collect any other payment from candidates as consideration for their employment with Micron.