REQ10840 Operator, Gaming Machines (Open)
POSITION SUMMARY:
The primary responsibility of the Operator, Gaming Machines is to provide our guests with a superior gaming experience in a friendly environment, while dealing an assigned game at the proper game pace and within all approved procedures, in order to maximize company revenue.
PRIMARY RESPONSIBILITIES:
Job Specific Duties and Responsibilities
- Deals LTG games and ensures adherence to casino policies.
- Is alert to the play of the game.
- Responsible for LTG game security at all times.
- Ensures LTG games are dealt accurately and productively.
- Ensures game irregularities are dealt with efficiently and accurately.
- Responsible in handling card change and monitoring the performance of allocated Operator to avoid errors occurred.
- Maintains clear communication with Supervisors and any Operators who interact with LT Gaming (card change, disputes, game irregularities etc.)
- Adheres to all regulatory, departmental, and casino policies and procedures and perform other tasks as assigned.
Hospitality and Courtesy
- Actively promotes MELCO and can enthusiastically tell others about MELCO products and services.
- Personally takes responsibility for their work area.
- Adheres to company established personal hygiene, grooming and presentation guidelines.
- Receives guests in a warm and welcoming manner.
- Identifies the needs of our guests and offers to help accordingly.
- Is considerate and understanding of our guests in every occasion.
- Is always “in character” when performing job duties.
- Treats all guests and fellow team members with respect and courtesy.
- Takes every occasion to offer assistance.
- Takes “ownership” of guest problems until they are resolved.
Disposition
- Is enthusiastic regardless of the repetitive nature of some tasks.
- Maintains a welcoming and friendly character despite personal/outside influences.
- Friendly and eager to work as part of a team.
- Professional work ethic with a strong emphasis on discretion.
- “Can do” attitude.
- Remains attentive even when tired.
Integrity
- Displays honesty in all situations.
- Reports any dishonest actions observed or known.
- Speaks positively about guests, other team members and our business in all situations on and off property.
- Reports all guest complaints and compliments to Supervisor.
- Provides information others need to succeed, in time for them to use it.
- Adheres to Company and Departmental guidelines and standards.
- Shares with next shift the information needed for them to succeed.
Dependability
- Reports to work as scheduled and on time.
- Complies with Attendance Policy.
- Practices teamwork and offers support and assistance to other team members and departments.
- Acts to protect and preserve property at MCE. All areas, equipment and furnishings are kept exceptionally neat, clean and in good repair. Reports defective or broken equipment and furnishings.
Physical Demands
- While performing the duties of this position, the team member is frequently required to stand; walk; reach with hands and arms; stoop, kneel, crouch, or crawl and talk or hear. The team member will be required to maintain a positive facial expression and body language for long periods of time.
- The Team Member will be required to meet all appearance guidelines while on duty.
- These physical demands described are representative of those that must be met by a team member to successfully perform the essential functions of this position.
- Must be able to interact with guests and other team members verbally.
Work Environment
- The noise level in the work environment is usually loud. Will be exposed to electrical and other hazards.
- The work environment characteristics described here are representative of those a team member encounters while performing the essential functions of this position.
- Must be able to work in a fast-paced, busy, and somewhat stressful environment and maintain physical stamina, proper mental attitude while dealing effectively with guests, management, team members, and outside contacts while working under pressure and meeting deadlines.
QUALIFICATIONS:
Experience
- Dealing experience is preferred.
- Must be a Macau ID holder.
Skills / Competencies
- Ability to calculate mathematical equations i.e. adding, subtracting, multiplying and dividing without a calculator or paper.
- Strong written and verbal communication skills.
- Maintain a professional, neat and well-groomed appearance adhering to Company appearance standards.
- Must be able to work varied shifts, including weekends and holidays.
- Must be a team player and have excellent customer service skills.
- The majority of the team member’s time will be spent in public contact with guests and other team members; therefore experience in customer service areas or any activity involving public contact is preferred.
職位概述:
博彩遊戲機操作員負責運作所分配的遊戲範圍處於恰當的遊戲節奏及已批准的程序下進行，並營造一個友好的環境讓客人感受到優質的遊戲體驗，以最大的限度提高公司的收入。
主要職責:
工作特定職務和責任
- 運作牌局並確保嚴守娛樂場的政策。
- 在博彩過程中具有警覺性。
- 任何時候都要負責LTG遊戲的保安。
- 確保準確並有效能地運作LTG遊戲機。
- 確保準確並有效率地處理遊戲的違規行為。
- 負責處理換牌及監察正進行遊戲機操作的操作員的表現，以防止錯誤的發生。
- 與上司及其他操作員就LTG遊戲的有關運作(如:處理換牌、爭議及遊戲的違規行為等)保持清晰的溝通。
- 堅持所有的規章，部門及公司的政策和程序並執行其他被分配的職務。
好客和有禮
- 積極推銷新濠博亞娛樂並能夠熱誠的告訴其他人有關新濠博亞娛樂的產品和服務。
- 嚴守公司所設的個人衛生，儀容和外觀的指引。
- 以衷心和歡迎的態度接待客人聆聽和留意顧客的需要和要求。
- 分辨和依照客人的所需提供協助。
- 留意和吸納客人有興趣的話題。
- 明白和體貼我們的客人的每一個處境。
- 當履行工作責任時經常保持品德高尚。
- 以尊重和有禮對待所有客人和同事。
- 抓住每一個時刻去提供協助。
- 以“同理心”處理客人的問題直至解決為止。
性格
- 盡管反覆的做相同的工作，仍能保持工作的熱誠。
- 撇開私人/外來的影響，保持一個歡迎和友善的心情。
- 作為團隊的一份子必須以友善和熱心地工作。
- 以謹慎為重點表現專業工作的操守。
- “可行”的態度 。
- 即使疲倦時亦要維持注意力。
誠實
- 在所有情況下顯示誠實。
- 報告任何看見或知道的不誠實行為。
- 任何情況在公司以外或以內，應用正面的言詞講及有關客人，其他隊員和我們的業務。
- 向上司滙報所有客人的投訴和表揚。
- 及時提供他人所需的資料而令其成功。
- 嚴守公司和部門的指引和標準。
- 與下一更分享他們所需的資料而令他們成功。
可信任
- 依照更表準時報到上班。
- 遵從出席率政策。
- 實踐團隊精神，提供支援和協助其他團隊和部門。
- 以行動去保護和維護在新濠博亞娛樂的資產。所有地點的設備和傢具都應保持特別整齊，清潔和修理妥當。滙報有缼陷和損壞的設備和傢具。
體力需求
- 當履行這職位的責任，隊員是需要經常站立，步行，伸出手和手臂；彎腰，跪低，蹲下來或蠕動和談話或聆聽。隊員將需要長時間保持一個正面的面部表情和身體語言。隊員在上班時必須要符合所有外觀指引。
- 這些體力需求是代表隊員在這職位上成功表現的基本功能。
- 必須能夠與客人及其他隊員有語言互動。
工作環境
- 在工作環境的噪音標準通常是喧鬧的。將會接觸到電力和其他的危險。
- 這獨特的工作環境是隊員在這職位上會基本遇到的。
- 必须能够在節奏快速、忙碌及有點緊張的環境中工作，並保持體力及正確的心態，有效地與客人，管理層，隊員成员及公司以外的聯絡人相處並於壓力下及會議期限內完成工作。
資格:
經驗:
技能 / 能力要求:
- 精於心算，如：加、減、乘、除。
- 需有良好的中文書寫及交談技術。
- 保持專業及整潔的外觀以秉承公司的外觀標準。
- 必須能輪班工作及於週末及假日上班。
- 必須有團隊精神及卓越的客戶服務技巧。
- 隊員的大部份時間主要是用在與客人和其他隊員在公務上的聯絡；因此服務大眾的經驗，表現技巧，公開的談話或者任何公眾活動都是歡迎的。
Read Full Description