Primary Details

Time Type: Full time

Worker Type: Employee

• Responsible for providing leadership, direction and coordination of operational and day-to-day management of activities within the assigned team, including driving change and optimizing service delivery.
• Responsible for the performance (quality of service, efficiency) of the assigned team
• Responsible for analyzing, reviewing and approving of team's outputs and processes
• May prepare highly complex components of monthly/quarterly/ annual financial statements and/or reports of specific functions ^ Responsible for the implementation of changes, policies, procedures under guidance of the Process Lead/OM/SOM

Primary Responsibilities

• Manage the day-to-day delivery of the team's services to meet the specific and changing needs of the Divisions and Group
• Ensure sufficient capacity management
• Provide recommendations on business improvement plans/strategies, budgets and forecasts
• Lead or assist in projects related to business improvement
• Implement an effective strategic work allocation, capacity management, to ensure SLAs on timeliness and accuracy are achieved
• Ensure all processes conducted are documented and maintained in a standard format and maintained in an accessible fashion but tight control environment
• Responsible for identifying, pursuing opportunities and efficiencies on a macro and micro level and operationalize these to streamline, automate, standardize or optimize business processes, systems and approaches under the guidance of Process Lead/OM/SOM
• Drives and advocates compliance with accounting standards, policies and regulatory/legal standards and is fully aware of implications of non- compliance, driving others to produce unqualified audit reports, financial close and reporting obligations, and ensuring compliance with Board capital and risk requirements
• Assesses and monitors potential / proposed changes to regulations and compliance and their impact on business operations, supporting development of policies to react to changes
• Provides insights and / or recommendations into proposed solutions to regulatory and compliance issues
• Educates business, other partners and other Finance employees on internal and external control standards and challenges business decision making where appropriate
• Attend relevant process and other relevant trainings (e.g. Leadership Trainings)
• Establish and maintain an efficient, effective relationship between onshore and GSSC Finance and Divisional Support staff
• Works collaboratively with other teams to achieve results
• Leads in guiding other employees in working collaboratively across QBE
• Anticipates and communicates less complex financial information with business stakeholders to support decision making at a local level
• Work with stakeholders to maximize opportunities, minimize expenses and achieve operational and service targets
• Act as 1st level for escalation management, resolve and monitor escalated complaints in a timely fashion
• Implement best practice for functional processes under the guidance of Process Lead/OM
• Deliver high quality processes and services, meeting deadlines and expectations of customers within Divisions and Group
• Identifies and progresses opportunities to improve customer satisfaction
• Produces reports in clear terms in order to provide appropriate complex financial insight to senior stakeholders to support strategic decision making at a business unit level
• Be an example to rest of Finance as a person with an unshakeable customer led mind-set to encourage this behavior throughout Finance
• Contribute and assist in action planning on the results of voice of business partner (if applicable) on a periodic basis.
• Oversee day-to-day activities of the team to maintain high quality, complete accurate, consistent and timely service of delivery
• Ensure the services are delivered per SLA and maintain quality work consistently
• Perform high complexity tasks which includes 2nd level review functions or highly critical reviews of monthly/quarterly/ annual financial statements in the required timeframe through identifying, collecting, reviewing, analyzing, and preparing disclosures, notes, schedules, and other commentary that provides meaningful information and adheres to regulatory guidelines
• Review and approve outputs, reports, or processed transactions received from specialists, analysts, senior analysts, or onshore partners through checklist and sense checks.
• Provide commentaries needed for management reports. Review the initial drafts of management decks before submission to Process Lead/OM/SOM
• Provide regular and ad hoc management information to Senior Management to support and inform decision making
• Ensure process controls are in place and working effectively
• Generate process improvements covering for both FTE saves or increased efficiency
• Support ad hoc requests in addition to primary responsibilities
• Engages stakeholders to gain project support and resources
• Effectively scopes projects, assigns tasks and allocates resources to achieve tasks/objectives within project budget and across the project lifecycle
• Collates and evaluates financial internal and external data and metrics from multiple sources to draw conclusions that support and influence complex business decisions
• Performs advanced analysis of data sets and financial results to accurately and efficiently create management summaries
• Provide technical expertise and mentoring to Finance Services Analysts and Specialists
• Oversees accounting activities and drives the implementation of Finance Reporting guidelines and policies
• Provide visible management and support by delivering effective and timely communications to the team
• Motivate, develop and focus the team to meet the required standards of performance and service delivery
• Support the personal and professional development of team by evaluating their performance against agreed objectives with appropriate feedback
• Uphold a strong culture of accountability and high performance whilst maintaining employee motivation and a positive working environment
• Report vacancies to Process Lead/OM to support employee recruitment and retention
• Influence the behaviors of employees within the team in alignment with the culture set out by management
• Contribute towards the management of talent by developing and retaining high caliber individuals
• Facilitate the team achievement of KPIs and preparation and implementation of Performance Management process with team to ensure expectations are understood and met.

Required Education

Bachelor's Degree or equivalent combination of education and work experience

Required Experience

6 years relevant experience

Required Licenses/Certifications

Certified Public Accountant

Preferred Competencies/Skills

• High proficiency in MS tools
• Strong skills in spreadsheets, data analysis, and reconciliation procedures
• Strong leadership and people management skills
• Strong interpersonal skills to enable effective communication at all levels within the organization
• Ability to challenge and influence commercial decisions
• Strong attention to detail, analytical and complex problem-solving and decision-making capability
• High level of initiative and results orientation
• Excellent verbal, numerical and written communication skills
• Strong process excellence and change management skills
• Able to perform with minimal supervision from Manager

Preferred Experience

• Work experience in a BPO/shared service environment is preferred or an advantage
• Preferably with work experience in Insurance

Preferred Knowledge

• Expert knowledge and understanding of Finance and Accounting principles and practices related to the function (e.g. Expense, Management, Tax, Statutory Reporting) and the ability to interpret Financial Statements
• Intermediate knowledge of appropriate regulatory and statutory frameworks
• Extensive knowledge of Financial systems (e.g. Oracle platform, Blackline)
• Comprehensive knowledge of Performance Metrics Utilization
• Strong understanding of the Insurance industry and business
• Has extensive experience and understanding of change management, leading application of change methods in the team

QBE Cultural DNA

Everything we do at QBE is underpinned by our DNA (which interlinks seven cultural elements) – because we know it's not just what we do that matters, it's how we do it that makes the difference. We expect all employees to role model and inspire the right behaviours that link to our cultural elements:-We are customer-centred-We are technical experts-We are diverse-We are fast-paced-We are courageous-We are accountable-We are a teamAll employees are expected to adhere to QBE’s Code of Ethics and Conduct and apply sound risk management practices

US Only - Disclaimer

To successfully perform this job, the individual must be able to perform each essential job responsibility satisfactorily. Reasonable accommodations may be made to enable an individual with disabilities to perform the essential job responsibilities. 

Global Disclaimer

The duties listed in this job description do not limit the assignment of work. They are not to be construed as a complete list of the duties normally to be performed in the position or those occasionally assigned outside an employee’s normal duties. Our Group Code of Ethics and Conduct addresses the responsibilities we all have at QBE to our company, to each other and to our customers, suppliers, communities and governments. It provides clear guidance to help us to make good judgement calls.

How to Apply:

To submit your application, click "Apply" and follow the step by step process.

Equal Employment Opportunity:

QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.