Field Service Engineer

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You will be working as Field Service Engineer at global grade 15 and will be part of Electrification business area for Services division based in Nashik, India. In this role you will be reporting to Service Team Leader and will be responsible for executing service work with low to medium complexity as per work instructions and in accordance with ABB standard processes, quality standards and safety guidelines.

Your responsibilities

• Contributing to customer satisfaction by planning and executing service work as per customer order and expectations
• Displaying clear understanding of sense of urgency and care in their own area of responsibility
• Ensuring customer retention by delivering superior customer experience and effectively communicating service work timeline and expectations
• Working with the customer to identify opportunities to improve the customer’s operations and eliminate pain points
• Utilizing the local practices to notify the account team about the opportunities
• Performing field service tasks, identifies technical issues and performs analysis through remote or on-site activity in service categories and products for which they are certified to perform

Your background

• Bachelor’s degree in Electrical Engineering
• Minimum 4 to 5 years of experience in handling the medium voltage and low voltage products
• Should have experience of erection, testing, commissioning and troubleshooting of the medium voltage and low voltage products
• Hands on experience on ABB products will have the added advantage
• Excellent written and verbal communication skills

More about us

ABB’s Electrification Business Area (BA) is a leading provider of a full range of protection, control, and measurement solutions – enabling safer and smarter electricity flow from substation to the point of consumption. We deliver products and systems designed to connect, protect, and control electrical systems, ensuring reliability, efficiency and safety for equipment and personnel. We look forward to receiving your application (documents submitted in English are appreciated). If you want to discover more about ABB, take another look at our website www.abb.com. Work model: on site #LI-onsite