Monzo

???? We’re on a mission to make money work for everyone.

We’re waving goodbye to the complicated and confusing ways of traditional banking. 

With our hot coral cards and get-paid-early feature, combined with financial education on social media and our award winning customer service, we have a long history of creating magical moments for our customers!

We’re not about selling products - we want to solve problems and change lives through Monzo ❤️

Hear from our team about what it's like working at Monzo ✨

????London, Cardiff or Remote | ???? £65,000 - £80,000 + Benefits | Hear from the team ✨ 

⭐Our Financial Health team

As business lending continues to grow in Monzo, it has created an opportunity for a senior expert to join our Financial Health team. We’re looking for a Financial Health Business Banking Specialist to lead the next stage of development of Monzo’s collections and recoveries processes and policies for our small business lending products. As an expert in small business collections and recoveries, you’ll drive fresh thinking within this space, and help us achieve the next phase of our growth ambition. The successful person will drive forward our strategic thinking around small business lending and will help to leverage new insights and opportunities emerging in the treatment of financial difficulties.

????You’ll play a key role by...

• Building our collections and recoveries processes and policies for our Business Banking products
• Shaping and developing our customer engagement strategy for businesses in financial difficulty
• Shaping and developing our litigation strategy together with our Legal team
• Leading the continuous development, implementation and improvement of the processes, structures, capabilities, capacity and infrastructure needed to deliver agreed plans and targets
• Establishing baseline MI to monitor portfolio health and customer outcomes for arrears cases in our business banking portfolio

You’ll spend your time:

• Being the subject matter expert for all things FinHealth related to Business Lending
• Working closely with our Legal teams in building out our litigation processes
• Working with our Analytics teams to Create and own the MI which would be presented to Credit Risk Committee
• Working closely with teams responsible for Business Banking (Credit Risk Management, Engineers, Product Managers) to ensure we achieve the best possible outcomes for our customers as well as Monzo
• Participating in governance forums (Borrowing Credit Monitoring Meeting and Credit Risk Committee) and represent the Financial Health function on Business Banking topics

????We’d love to hear from you if…

• You have in-depth knowledge of Collections and Recoveries strategies within the small business lending Space
• You hold deep understanding of collections and recoveries, processes, industry best practices and regulatory requirements
• You’re experienced in small and medium sized business lending
• You can bring a dynamic energy to the team, and are keen for the chance to improve our products and help ship changes to our customers
• You are a strong communicator, able to cut through complex problems and articulate decision points
• You have some experience in project management and coordination across teams
• You work well collaborating in a team with diverse skill-sets and personality types
• You have a working understanding of the regulations that apply to lending in the UK
• You are highly motivated and energised by the idea of bringing positive impact to our customers and Monzo

????What’s in it for you

????£65,000 - £80,000 ➕ share options.

????We guarantee to approve time off on your birthday if it falls on a day you’re scheduled to work and it’s outside of your training period.

????This role can be based in our London or Cardiff offices, or be distributed working within the UK (with ad hoc meetings in London)

⏰We offer flexible working hours and trust you to work enough hours to do your job well, and at times that suit you and your team. 

????£1,000 learning budget each year to use on books, training courses and conferences.

➕ Plus lots more! Read our full list of benefits.

???? The application journey has 4 key steps

• Phone call with Recruiter (30 mins)
• Initial video call with hiring manager (30 mins)
• Technical video call with hiring manager & stakeholder (1 hour)
• Behavioural interview (45 mins)

This process should take around 2-3 weeks - your schedule is really important to us, so we promise to be as flexible as possible! 

Our average process takes around 3-4 weeks but we will always work around your availability. You will have the chance to speak to our recruitment team at various points during your process but if you do have any specific questions ahead of this please contact us on business-hiring@monzo.com

We’ll only close this role once we have enough applications for the next stage. Please submit your application as soon as possible to make sure you don’t miss out.

#LI-NZ1 #LI-REMOTE

Equal opportunities for everyone

Diversity and inclusion are a priority for us and we’re making sure we have lots of support for all of our people to grow at Monzo. At Monzo, we’re embracing diversity by fostering an inclusive environment for all people to do the best work of their lives with us. This is integral to our mission of making money work for everyone. You can read more in our blog, 2022 Diversity and Inclusion Report and 2023 Gender Pay Gap Report.

We’re an equal opportunity employer. All applicants will be considered for employment without attention to age, ethnicity, religion, sex, sexual orientation, gender identity, family or parental status, national origin, or veteran, neurodiversity or disability status.