Cambridge Associates

CAREERS THAT CHANGE THE WORLD

OUR CULTURE

Cambridge Associates believes culture is central to your success and ours.

We believe in a vibrant, values-driven culture that is supportive, inclusive, and diverse. Here, we celebrate the individual while we support global connectivity. At CA, collaboration wins, kindness matters, and your success is our priority.

o We foster an inclusive and diverse environment that enables all individuals to engage and bring their full selves to work.

OUR CLIENTS

Cambridge Associates believes our clients come first.

Our clients are the most compelling endowments, foundations, pensions, private clients and institutional investors around the globe. We lock arms with them to meet and exceed their investment objectives, so they can change the world.

OUR PEOPLE

Cambridge Associates believes we do our best when you do your best.

At CA, we are only as successful as you are. We actively recruit and invest in the most dynamic and diverse talent and then empower you to succeed. By leveraging your unique skills, developing your individual career goals, and building a collaborative global community of connected, diverse individuals, we build a community that is stronger together.

But enough about us. Tell us about YOU

o Are you a bold individual seeking an opportunity to contribute to a value-based, collaborative environment in some of the most exciting cities around the globe?

o Are you eager to work for an organization committed to diversity, inclusion, sustainability, and Corporate Social Responsibility?

o Do you strive to work in an environment that encourages innovation and teamwork?

o Are you a thought leader who cares about making a difference in the world while contributing to an amazing culture?

o Do you value a challenging professional opportunity where you can leverage your skills, gain a valuable foundational in finance and investment, and build a long-term career development plan?

o Are you seeking a competitive salary a robust and comprehensive benefits program, and a variety of attractive benefits and perks?

THE OPPORTUNITY

As an integral member of the Informational Technology Group, the User Support Associate will be responsible for delivering world-class support and service to CA’s institutional investor clients and internal staff users. Day-to-day tasks tend to be dynamic and are heavily focused on helping clients use and understand the products. The Associate must be comfortable and able to thrive in an environment that requires autonomy, and where unique challenges arise frequently. To be successful in the role, the Associate must have excellent communication and problem-solving skills, demonstrate attention to detail and the ability to turnaround requests expeditiously while fully embracing customer service excellence.

This internship has the potential for a full time offer at the end of the 10 weeks. 

RESPONSIBILITIES

• Deliver first class customer service to our institutional investor clients and global internal staff users.
• Support clients and internal users, serving as an expert on the Optica product line and functionality.
• Address or triage user questions.
• Provide platform demonstrations to clients and CA staff users.
• Prepare customized quarterly benchmark analysis for subscribing clients.
• Replicate software issues to diagnose and resolve incidents quickly.
• Work closely with CA colleagues to onboard and set up new platform users.
• Efficiently manage multiple inquiries simultaneously while maintaining a high quality of service to our users.
• Act as a conduit for feedback from CA staff.

QUALIFICATIONS

• BS/BA with 0-3 years of relevant experience
• Highly detail-oriented, with the ability to maintain a high standard of accuracy
• Analytical problem-solver
• Proficiency in Excel and comfort with data manipulation and interpretation
• Strong desire to serve users and resolve questions in a timely and efficient manner
• Excellent written/verbal communication, interpersonal, and organizational skills
• Self-starter, and ability to work independently in a dynamic environment
• Private investments experience a plus, but not necessary
• Must be eligible to work without restriction in the United States

Want to learn more?

Click HERE to learn more about how Cambridge Associates lives our firm values every day. (https://www.cambridgeassociates.com/about-us/firm-values/)

Click HERE to learn more about Cambridge Associates invests in diversity and inclusion. (https://www.cambridgeassociates.com/about-us/diversity-inclusion/)

Click HERE to learn more about our commitment to Corporate Social Responsibility. (https://www.cambridgeassociates.com/about-us/corporate-social-responsibility/)

EQUAL OPPORTUNITY EMPLOYMENT 

The firm is committed to the concept and practice of equal employment opportunity, and will not discriminate against any employee or applicant on the basis of race, color, religion, age, sex, national origin, sexual orientation, gender identity, disability, or veteran status. It is expected that all employees will follow a similar policy toward their co-workers.

Back Email Apply Now