SPX Flow

JOB SUMMARY

The Quality Engineer is the primary technical contact to support and initiate resolution of customer post-shipment inquiries. This position interfaces with customers, sales representatives, SPX FLOW vendors and all internal departments to develop innovative solutions to complex engineering and manufacturing problems experienced by our customers. While working towards positive resolution for our customers, this position will work closely with internal departments to develop and implement corrective actions to prevent reoccurrence.

PRINCIPAL DUTIES AND RESPONSIBILITIES

• Provide first-line post shipment technical support to Sales Representatives and customers.
• Review of verbal and written communication to interpret customer needs.
• Function as technical advisor to reps and customers on warranty and issue resolution.
• Develops innovative solutions to complex engineering and manufacturing production problems through identification and implementation of manufacturing process including conducting process analysis, applying knowledge of product design, fabrication, assembly, tooling, and materials, and soliciting observations from the operators/production technicians.
• Refine and enhance processes by applying root cause, corrective action continuous improvement and lean manufacturing techniques to areas of production.
• Prepare documentation for new and existing processes and manufacturing procedures. Develop manufacturing work instructions, procedures, and standard work using engineering methods.
• Negotiate between SPX FLOW, sales reps and customers to achieve fair resolution to warranty problems while working within SPX FLOW warranty terms and conditions.
• Author and initiate Warranty orders as required for replacement or repair of parts and equipment.
• Manage RGA (return good authorizations)
• Maintain activity logs, schedules and performance measures using assigned tools.
• Participate in overall teamwork and recommend process and functional improvements. Monitor and assist with and implement corrective action activities.
• Determine root cause of failure to implement changes in design, tolerances, or processing methods.
• Assures product and process quality by designing error proof mechanisms; establishing standards; and validating manufacturing processes.
• Engage in constructive conflict and issue resolution.
• Collect and compile customer documentation.
• Displays, and leads by example, the SPX FLOW Leadership standards.
• Perform other tasks as assigned by manager.

KNOWLEDGE, SKILLS & ABILITIES

• Ability to effectively present information and respond to questions from internal personnel, sales representatives, and customers.
• Technical knowledge of mechanical assemblies. Knowledge of Mixers and their applications is a plus.
• Ability to navigate within an ERP system (SAP)
• Software applications proficiency (MS Office, SAP, other technical applications)
• Good critical thinking skills with the ability to develop alternative solutions.
• Ability to collaborate with multi-disciplinary teams.
• Ability to write work instructions & related documentation.
• A basic working knowledge of controls
• A positive attitude & hands-on mentality

EDUCATION AND EXPERIENCE

• Mechanical / technical engineering Bachelor's degree (B. A.) from four-year College or university; or three to five years of direct mechanical assembly/machining experience; or equivalent combination of education and experience.
• Experience in a customer facing role preferred.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. While performing the duties of this job, the employee is regularly required to sit and use hands, fingers, handle or feel, talk, see, and hear. The employee is occasionally required to stand, walk, and reach with hands and arms. The employee must occasionally lift and/or move occasionally lift office and shop products and supplies, up to 40 pounds. Use of the appropriate PPE is required.

The employee is occasionally required to kneel, bend, stoop, walk or work in high precarious places. Specific vision abilities required by this job include close vision, distance vision, depth perception, color vision and ability to adjust focus. PPE is required. 

WORKING CONDITIONS

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

This job operates in a manufacturing professional office environment. The employee can be exposed to fumes or airborne particles, moving mechanical parts, vibration, and loud noise level while on the production floor.

The noise level in the office work environment is usually moderate.

DISCLAIMER

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

SPX FLOW VALUES

SPX Flow employees are expected to behave in accordance with our company values as outlined below.

QUALITY

Quality encompasses all aspects of SPX’s business, and every employee shares the responsibility to prevent the occurrence of any nonconformity relating to product, process, and the quality system. All employees have an obligation to identify and record any such nonconformity, and through designed channels, initiate and recommend solutions.