Sony

Sony Corporation of America, located in New York, NY, is the U.S. headquarters of Sony Group Corporation, based in Tokyo, Japan. Sony's principal U.S. businesses include Sony Electronics Inc., Sony Interactive Entertainment LLC, Sony Music Entertainment, Sony Music Publishing and Sony Pictures Entertainment Inc. With some 900 million Sony devices in hands and homes worldwide today, a vast array of Sony movies, television shows and music, and the PlayStation Network, Sony creates and delivers more entertainment experiences to more people than anyone else on earth. To learn more: www.sony.com/en.

DEPARTMENT OVERVIEW

End User Support & Productivity

By being part of the EUSP team you will be able to work closely with members from distinct department and levels across multiple Sony operating companies, impacting thousands of users across the Sony Americas Region with Global visibility of in-parallel initiatives. Effectively communicating requirements, objectives, and efficiently managing dozens of stakeholders from project start to completion are some of the key skills required to be successful in this role. We proud ourselves of being a customer-centric team that supports multiple Sony operating companies with the highest standards of service and technology. Becoming a part of the End User Support and Productivity Team means being in charge of maintaining and supporting two of the most important assets of Sony across the globe, its Technology and its People.

POSITION SUMMARY

Sony Corporation of America, GISC is seeking a Business Analyst focused on the America regions (North America, and South America) supporting the team in efforts related to data analysis, customer training, product management and a wide range of projects. The Business Analyst is sharply focused on identifying, documenting, and recommending solutions to business requirements of new and existing Office 365 Solutions, from a technology, process, and workflow perspective. The role is responsible for contributing to the broader IT team to align technology, strategy, and project execution to deliver a range of solutions for our customers.

This position will be on a Hybrid schedule with 2 days per week in office.

JOB RESPONSIBILITIES

The ideal candidate will have to be able to contribute to a variety of different projects simultaneously while being able to help by:

• Contributing to roadmap execution, including taking a lead role in multi-track project plans, communicating updates to stakeholders, management, and providing weekly reports.
• Contributing to internal IT communications and activities with Information Security, IT fulfillment teams and IT infrastructure teams.
• Being comfortable with supporting a variety of teams across regions and different Sony Operating companies (Network, Telecom, Legal, Privacy, Global Office 365).
• Participating in business and IT strategic planning; help develop IT strategy in alignment with business needs; promote innovative thinking and utilization of IT resources in the business.
• Successfully identifying opportunities to enhance existing IT processes and collaborating with process owners to introduce efficiencies.
• Establishing and sustaining relationships with business stakeholders and project teams, including senior leaders, IT Support, and other corporate partners.
• Acting as a liaison between IT and the business, defining and documenting IT demand, delivering technology to enable and meet business strategy, and supporting day to day operations
• Successfully identifying and articulating options to stakeholders and influencing decisions based on derived facts and analysis.
• Building relationships as a trusted business partner with key business executives
• Managing customer expectations; resolving customer satisfaction issues; ensuring Operating Companies are receiving appropriate and adequate levels of IT services and support.
• Soliciting, elaborating, and communicating requirements and/or issues to technical and non-technical stakeholders.
• Leading projects in the areas of data analysis, documentation of requirements, testing, change management, and end user support.
• Utilizing Power Platform, required to build dashboards for data visualization and reporting purposes.
• Assisting in streamlining processes for greater efficiency using automation, mainly through Power Automate
• Understand the workings and strategy of the AM business units as well as current market trends.
• Initiating and providing oversight for application development projects that are delivered on time, within budget and containing the agreed upon functionality.
• Working closely & collaboratively with team members to seamlessly ensure high quality IT service delivery.

QUALIFICATIONS FOR POSITION

Your qualifications and experience should include:

• Current enrollment in a bachelor’s degree program, with a focus on a relevant field such as Information Technology, Computer Science, Systems Engineering or any other related fields.
• Strong functional specifications and user requirements skills
• Evidence of business acumen to communicate effectively with business and IT in day-to-day operations and delivery of IT services
• Experience with Power Platform a must (power BI, Power Apps, Power Automate)
• Self-Starter: Does not need to be told what to do. Takes initiative and conducts research on their own
• Strong background in data analysis, visualization, and reporting tools (e.g., Power BI, Excel, SharePoint lists)
• Microsoft 365 cloud and desktop applications (Microsoft Teams, SharePoint, OneDrive, Word, PowerPoint, Excel, Outlook, OneNote, etc.)
• Strong communication skills: Can answer questions directly and efficiently, and if they do not know the answer, they research to find it.
• Strong work ethic: Comfortable taking ownership of a task or project, and working with multiple groups (Technical Operations, Legal, Governance, Information Security, etc.) to complete a task.
• Analytical: Can either do or learn how to analyze data and provide solutions based on what the data is representing
• Technical/Logical Thinking: Must be comfortable with creating and modifying data visualizations and data analytics, as well as programmatic solutioning/logical thinking (will be required to use the following tools: Power Automate, PowerBI). Use and development of automation is a plus!
• Minimum GPA of 3.5
• Rising college seniors/graduates preferred.
• Previous relevant internship (such as business analyst, product owner, consulting, or other corporate IT role) and coursework experience strongly preferred.
• All candidates must be authorized to work in the US
• Experience with managing projects from start to completion leveraging popular methodologies (i.e., Agile, Waterfall, SDLC) is a plus.

The target hourly rate for this internship is $21.00 per hour. The individual will be paid hourly and eligible for overtime.

#LI-EK1

Sony is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, sex (including pregnancy), gender, national origin, citizenship, ancestry, age, physical or mental disability, military status, status as a veteran or disabled veteran, sexual orientation, gender identity or expression, marital or family status, genetic information, medical condition, or any other basis protected by applicable federal, state, or local law, ordinance, or regulation.

Disability Accommodation for Applicants to Sony Corporation of America

Sony Corporation of America provides reasonable accommodation for qualified individuals with disabilities and disabled veterans in job application procedures. For reasonable accommodation requests, please contact us by email at careers@sonyusa.com or by mail to: Sony Corporation of America, Human Resources Department, 25 Madison Avenue, New York, NY 10010. Please indicate the position you are applying for.

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While SCA does not require employees to be vaccinated against COVID-19, there are certain Sony offices that require employees to be vaccinated in order to enter. If you will be located at or travel to those offices, you will be required to be fully vaccinated to enter. The Company will consider requests for reasonable accommodations for documented medical reasons and for sincerely held religious beliefs in accordance with applicable law. Please do not include proof of vaccination status or any indication of a possible request for a vaccination accommodation when submitting your application materials. If applicable, the Company will follow up with you directly to request proof of vaccination and to discuss any potential accommodations.