University of Utah

Department 02200 - Digital Learning Job Summary

The Salesforce System Administrator is responsible for maintaining the University Connected Learning CRM instance. This role is expected to stay up to date with Salesforce releases and other necessary updates to resolve system-related issues. Utilizing integrated tools, this role will maintain system backups for data integrity. As part of a team, this role will help drive adoption of Salesforce across several internal departments and external use cases. A key goal will be to implement solutions that meet business needs in a way that will scale well within an enterprise environment. 

We will select the most qualified candidate, but what you don’t know, we will teach you.

Summary of University benefits

The University of Utah offers a comprehensive benefits package including:

• Excellent health and dental care coverage at affordable rates
• WellU program for additional coverage discounts
• Comprehensive Employee Assistance Program (EAP)
• 14.2% retirement contributions that vest immediately
• Generous paid leave time
• 11 paid Holidays per year
• 50% tuition reduction for employee, spouse, and dependent children
• Flex spending accounts
• Free transit on most UTA services
• Employee discounts on a variety of products and services including cell phones & plans, entertainment, legal services, health and fitness, restaurants, retail, and travel
• Public Service Loan Forgiveness eligibility
• Professional development opportunities

Additional benefits information is available at www.hr.utah.edu/benefits 

Responsibilities

• Collaborate on system analysis and design to optimize functionality and scalability across the organization.
• Configure software to meet customer technical requirements
• Prepare documentation including training guides, and technical reference materials for ongoing support
• Participate in cross-functional teams that address strategic business issues involving multiple systems
• Complete testing of new tools and gauge functionality against requirements
• Develop and deliver reports to support business needs
• Provide user-facing support for technical issues
• Support development, testing, and implementation efforts across the team.

This job description is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to the job.

Work Environment and Level of Frequency typically required

Nearly Continuously: Office environment.

Physical Requirements and Level of Frequency that may be required

Nearly Continuously: Sitting, hearing, listening, talking.

Often: Repetitive hand motion (such as typing), walking.

Seldom: Bending, reaching overhead.

Minimum Qualifications

Requires a bachelor’s degree in a related area or equivalency (one year of education can be substituted for two years of related work experience) with at least 2 years of experience in the field or in a related area.

Applicants must demonstrate the potential ability to perform the essential functions of the job as outlined in the position description.

Preferences

• Certified Salesforce Administrator with at least one year of experience administering a Salesforce instance. Candidates are encouraged to include their Trailhead Profile URL in their application.
• 2+ years of related experience is preferred
• An ideal candidate will have two or more certifications in the Salesforce ecosystem grounded in hands-on work experience
• 2+ years of experience in Education Data Architecture (EDA) or 1+ year in EDA with experience configuring Salesforce Education Cloud
• Experience working with institutions of Higher Education
• Demonstrated experience with Salesforce flow, dynamic forms, and experience sites
• Willingness to learn new tools and methodologies and adapt to organizational change
• Experience with Own Recovery, DemandTools, FormAssembly, Marketing Cloud, Microsoft Suite
• Familiar with database concepts
• Working knowledge of data collection and management methods

Additional Information

The University is a participating employer with Utah Retirement Systems (“URS”). Eligible new hires with prior URS service, may elect to enroll in URS if they make the election before they become eligible for retirement (usually the first day of work). Contact Human Resources at (801) 581-7447 for information. Individuals who previously retired and are receiving monthly retirement benefits from URS are subject to URS’ post-retirement rules and restrictions. Please contact Utah Retirement Systems at (801) 366-7770 or (800) 695-4877 or University Human Resource Management at (801) 581-7447 if you have questions regarding the post-retirement rules.

This position may require the successful completion of a criminal background check and/or drug screen.

The University of Utah values candidates who have experience working in settings with students and patients from all backgrounds and possess a strong commitment to improving access to higher education and quality healthcare for historically underrepresented students and patients.

All qualified individuals are strongly encouraged to apply. Veterans’ preference is extended to qualified applicants, upon request and consistent with University policy and Utah state law. Upon request, reasonable accommodations in the application process will be provided to individuals with disabilities.

The University of Utah is an Affirmative Action/Equal Opportunity employer and does not discriminate based upon race, ethnicity, color, religion, national origin, age, disability, sex, sexual orientation, gender, gender identity, gender expression, pregnancy, pregnancy-related conditions, genetic information, or protected veteran’s status. The University does not discriminate on the basis of sex in the education program or activity that it operates, as required by Title IX and 34 CFR part 106. The requirement not to discriminate in education programs or activities extends to admission and employment. Inquiries about the application of Title IX and its regulations may be referred to the Title IX Coordinator, to the Department of Education, Office for Civil Rights, or both.

To request a reasonable accommodation for a disability or if you or someone you know has experienced discrimination or sexual misconduct including sexual harassment, you may contact the Director/Title IX Coordinator in the Office of Equal Opportunity and Affirmative Action (OEO/AA). More information, including the Director/Title IX Coordinator’s office address, electronic mail address, and telephone number can be located at: https://www.utah.edu/nondiscrimination/

Online reports may be submitted at oeo.utah.edu

https://safety.utah.edu/safetyreport This report includes statistics about criminal offenses, hate crimes, arrests and referrals for disciplinary action, and Violence Against Women Act offenses. They also provide information about safety and security-related services offered by the University of Utah. A paper copy can be obtained by request at the Department of Public Safety located at 1658 East 500 South.