Ashley Furniture

Do you love helping others? Are you a problem-solver who likes to find creative solutions to help others? Do you want to take that creativity and work for a World-Class organization? -Then apply today to our Customer Experience and Operations at Ashley Furniture – the World’s Largest Furniture Manufacturer! Be part of an innovative team that influences and develops HR strategies that move the business forward, drive business results and contribute to the overall advancement of our entire organization.

What Will You Do?

The Customer Experience and Operations Intern is responsible for assessing and analyzing the quality of customer support provided by the customer experience team. This role involves evaluating interactions between customer support representatives and customers across multiple channels, including phone, email, chat, and social media. The Quality Evaluator ensures that customer service standards are met and provides feedback to improve service delivery and customer satisfaction. The Customer Experience Support Quality Evaluator is a critical component in maintaining high standards of customer service and plays a key role in driving improvements within the customer support team. 

What Do You Need?

• Pursuing a degree in Business Administration, Customer Service and Operations
• A positive, can-do attitude.
• Strong communication skills and an attention to detail.
• Influencing skills
• Ability to work both independently and in a team environment

We are an equal opportunity employer and provide a drug-free working environment. While Ashley appreciates the interest of all candidates only those meeting specific position requirements may be contacted. Principals Only.