Customer Service Engineer, Ultrasound
https://www.mindray.com/ru
Location: Moscow, Mindray Medical Russia.
Reports To: Service Supervisor, US
Responsibilities:
- Business planning: maintain research on regional markets and industries, and formulate targeted regional service strategies;
- Service Channel Management: Technical support and service training for distributor engineers, delivery service policy to distributor.
- Service Delivery: Define Service Level Agreement (SLA) of regular service delivery base on customer segmentations and customer expectations. Develop and following pro-active service delivery model, including service weeks, service scanning, Customer visits, collecting Customer profiles, etc.
- Support sales department in service issues. Cooperation with sales and marketing departments.
- Daily work in CRM and others online platform system
Requirements:
- Education: Bachelor degree or above, major in electronics, biomedical engineering is preferred;
- Experience: more than 3 years of working experiences in service in medical equipment industry with Solid understanding about medical equipment industry
- Knowledge and skills: Good leadership, communication skills; Good information collecting and analyzing ability; Comfortable with frequent travel; Adaptable to cross- culture environment；
- Good written and spoken English；
- Familiar with computer and office software.
Conditions:
- Competitive compensation package including KPI bonus (will be discussed individually during interviews)
- Corporate mobile and equipment support
- Social benefits (Health and Life insurance)
- Office: Moscow, Prospekt Mira, Olympiysky Prospekt 16c5
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