Make tomorrow better. That is the essence of roles within our Microsoft Advertising Team. Every day, we bring an insatiable curiosity to the table, challenging ourselves to reimagine what is and what can be. We build on what’s come before to create what’s next. We drive machine intelligence. We help shape the future. We empower billions of people around the globe.
An opportunity to get your hands dirty with data and customer integrations across our Microsoft Ad stack, for a curious, technical, agile, and driven individual who enjoys solving puzzles. Our team monitors Microsoft Ads performance worldwide and investigates any deviation/anomaly to get to the root cause quickly. Leverage your technical muscles and join our close-knit team who works closely with teams across Ads, Bing, and demand partners to solve these deviation mysteries.
The Senior Customer Solutions Architect role will be part of the Non-Search Ads Marketplace Team focused on Display, Video, and Native formats. Our Ads Marketplace Team are applied data scientists with a strong “Live Site First” mindset who are passionate about monitoring and protecting the health of the Microsoft Ads marketplace ecosystem. We consume huge amounts of data spanning advertisers, publishers, system components and users to connect the dots across seemingly unrelated anomalies for identifying and resolving issues impacting the marketplace. We proactively analyze and investigate any marketplace anomaly using various data analysis techniques, drive issue resolution coordinating with various teams across time zones and perform the necessary follow ups for future prevention of issues.
The entire Microsoft Non-Search landscape is your playground. To succeed, you should have an insatiable curiosity to learn – Learn about the business, technology, and analyses/techniques. You will enjoy and be very successful in this role if you have a service and business operations mindset, a passion for problem solving through data analyses, have been a developer and have a good understanding of how complex platforms work. You encompass a growth mindset and are passionate in solving complex problems with the drive focused on monetization.
This role/position sits at the crossroads between the business and the technology that powers it. You should be comfortable working with the client and commercial teams, discussing the business goals and be able to talk with Engineers and Product about deep technical topics. The ability to build strong relationships with client peers and become a trusted partner with internal stakeholders is paramount. You must be able to troubleshoot technical issues with limited details. You should be able to think of creative, outside the box, solutions.
Responsibilities include:
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Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form.
Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.
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