Provide sales support to the relevant Sales Managers
First point of contact for Sales Manager escalation and issues
Coordinate, maintain and distribute various reports for department leaders.
Process co-op advertising documents and other marketing related requests; ensure they are compliant with company policies and budgets; manage vendor forms for travel agents and external suppliers.
Maintain and upkeep TAM; prepare, analyse and consolidate periodic sales call reports.
Monitor options reports and proactively follow up with SM’s.
Accountable for trade brochures management and storage; ensure to minimise costs and maximise efficiencies.
Provide recommendations to sales policies and process changes, based on feedback from the market.
Review department expense reports for adherence to Travel & Entertainment policy and budget and prepare expense reports for area Director of Sales
Manage CTRs for FAMs and prize winners.
Assist in the coordination of ship tour events with operations globally.
Participate in trade shows or social functions as required to promote product
Compose letters or any other documents for sales team for distribution to travel agents by their SM’s.
Research and compile information for ad hoc analysis projects (i.e., collateral orders, competitor pricing, co-op advertising)
Manage invitations and RSVPs for ship inspections, seminars, receptions, and other functions.
Handle mail, filing, answer telephones & email.
Assist with presentations.
Process travel requisitions for area Director of Sales as well as direct reports
Manage the approval and reporting process of direct reports time off.
Other business-related projects and duties as assigned by Sales Director or Director of Trade Reservations and Support Services
QUALIFICATIONS AND EDUCATION
Education:
Tertiary education or equivalent
IT literate – Highly competent in Microsoft Office and reporting tools
Languages – English, Mandarin, and Cantonese
Years of experience:
3+ years sales support experience, preferably in the cruise/travel industry
Essential qualifications and skills:
Excellent telephone skills
Excellent IT skills
Excellent
Customer Service skills
Verbal and written communication skills
Organisation skills and ability to prioritise tasks.
Interpersonal skills
Must be able to:
Work independently and be self-motivated.
Provide knowledgeable, courteous, and efficient service.
Attention to detail and accuracy.
Ability to work under pressure and be flexible.
Ability to communicate at all levels of the organisation.