Elavon

At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions, enabling the communities we support to grow and succeed in the right ways, all more confidently and more often—that’s what we call the courage to thrive. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive. Try new things, learn new skills and discover what you excel at—all from Day One. 

As a wholly owned subsidiary of U.S. Bank, Elavon is committed to building the platforms and ecosystems that help over 1.5 million customers around the world to achieve their financial goals—no matter what they need. From transaction processing to customer service, to driving innovation and launching new products, we’re building a range of tailored payment solutions powered by the latest technology. As part of our team, you can explore what motivates and energizes your career goals: partnering with our customers, our communities, and each other. 

Job Description

Team overview

The Payment Exception department is responsible for solving customer problems regarding the correct flow of transactions and payments. The main processes in the department are transaction reprocessing, returned payments, issuing invoices and processing fee refunds.

Our 12-week paid summer internship program is one of the ways we help early talent thrive at Elavon U.S. Bank. Throughout the summer, you'll have the chance to explore different career pathways, contribute meaningfully to projects across the company and build lasting relationships with teammates, peers and leaders. 

Being fully immersed in our business will kick-start your career journey as you learn more about yourself, our culture and the work we do. Our employees come from all kinds of personal and professional backgrounds and each person's career path is a unique journey. 

As an intern you'll receive:

• Impactful, hands-on experiences that keep you engaged and motivated all summer
• Supportive community of peers
• Social and volunteer engagements that build meaningful connections
• Professional development, leadership exposure and mentoring

Responsibilities

• Work closely with the Payment Exceptions Processing Team
• Learn the payment transaction flow from the moment the transaction is processed on the machine to the payment to the merchant (such as a shop, restaurant, airline)
• Reprocessing transactions, working rejects received from Card Schemes such as Visa & Mastercard
• Reporting & Analysis

Who we’re looking for

We’re looking for intellectually curious and creative thinkers who can think on their feet and thoughtfully react to a changing market.

Core Bahaviours

• Collaboration – Build partnerships and promote a culture of teamwork.
• Customer Centricity – Build strong customer relationships and deliver customer centric solutions.
• Drive for Results – Hold self and others accountable to consistently achieve meaningful results.
• Ethics & Trust – Maintain high ethical standards; gain the confidence and trust of others through honesty, integrity and authenticity.
• Inclusion – Build a culture of equity and inclusion in which diverse ideas, talent and perspectives are welcomed and encouraged.
• Risk - Appropriately identify and manage risks, in compliance with applicable laws, rules and regulations, and with Company Policy.

Basic qualifications:

• Pursuing a Bachelor’s degree (finance, accounting, business management or economics) with a target completion date of May 2025/2026
• Ability to start summer internship July 1 2024
• Understanding of financial and payments market
• Strong written and verbal communication skills
• Excellent interpersonal skills 
• English skills B2
• English CV required for application

Preferred qualifications

• Solid understanding of financial and technology
• Excel and PowerPoint (basic/intermediate level)
• Attention to details
• Effective time management and work organization
• Ability to build relationships.

Location: Puławska 17, 02-515 Warszawa (3 days office, 2 days home)

Contract Type: Fixed Term Contract 12 weeks

If there’s anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants.

Benefits:

We offer an exciting, fast-paced and diverse working environment with employees of many different nationalities. We provide benefits to help you protect your health and financial security; and give you peace of mind. We also invest in your career growth with development resources that give you the opportunity to stretch and shine.