Context
The Inbound & Outbound Clearance Assistant support the Clearance officer is one of the main contributors in Logistics to drive Customer Satisfaction and be perceived as the Customers’ preferred supplier.
The Inbound & Outbound Clearance assistant is responsible for managing the day-to-day clearance services for both inbound and outbound shipments to meet the deadline of internal and external customers at best cost and comply to rules and regulation.
The Inbound & Outbound Clearance Assistant works closely with Clearance Officer, Procurement, Planning, Finance, Warehouse, Admin & other external service providers.
Reports to: Inbound & Outbound Clearance Officer
Purpose of the job
Managing the day-to-day clearance services for both inbound and outbound shipments to meet the deadline of internal and external customers at optimal cost and comply to rules and regulation.
Key Accountabilities
Safety
- Focus on safety
- Support Business Continuity
Clearance Service Management
- Handle and process of logistics and clearance services arrangement from purchased goods confirmed shipment up to arrival at desired location.
- Be responsible for the compliant of import declarations and the preparation and processing of corresponding documentation for clearance.
- Troubleshooting, problem solving and proactively managing the compliance of the entire customs process, working with all necessary elements of the business to deliver compliance with the overall objective of achieving 100% compliance for all declarations created.
- Ensuring that shipping documentation received is correct.
- Checking and producing documentation to ensure Import and Export consignments follow rules and regulations
- Ensuring / applying the correct tariff codes to consignments are being used.
- Contacting shippers / suppliers to obtain relevant paperwork in relation to an import shipment.
- Working with the team daily to ensure all tasks are completed to satisfaction and on time.
- Ensuring the relevant personnel are adhering to the prescribed process and are performing the task to the highest level of compliance.
Customer Enquiry & Clearance Agent Management
- Ensuring of correct billing of services.
- Ensuring proper licenses and legal document for import export goods.
Report Management
- Support clear and accurate information on clearance shipments.
- Support clear and accurate information on clearance shipments billing.
TPM & Continuous Improvement
- Uses TPM methodology as tool-kits for continuous improvement.
Key Knowledge and Experience
- Bachelor’s degree
- Good in English, Fluent in Khmer
- Ability to effectively work cross-functionally
- Ability to think both on strategic and operational level
- Experience of working directly with Customers
- Strong listening skills
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