Thermo Fisher Scientific

Job Description

Thermo Fisher Scientific Inc. is the world leader in serving science, with annual revenue exceeding $40 billion. Whether our customers are accelerating life sciences research, solving sophisticated analytical challenges, improving patient diagnostics and therapies or growing efficiency in their laboratories, we are here to support them. Our team of more than 100,000 colleagues delivers an outstanding combination of innovative technologies, purchasing convenience and pharmaceutical services through our industry-leading brands, including Thermo Scientific, Applied Biosystems, Invitrogen, Fisher Scientific, Unity Lab Services, Patheon and PPD. For more information, please visit www.thermofisher.com.

Discover Impactful Work:

As a Business Development Manager, we will secure and retain business for Genetic Science Division (GSD), through professional, consultative, proactive sales activities advised at decision-makers and decision influencers at existing and new customers. We also provide scientific expertise, applications support and focus on pre-sales activities to customers on Thermo Fisher Scientific’s qPCR, dPCR, Genetic analyzer and Microarray platforms through a variety of interfaces. This may include in-person, on-line meeting, phone and/or email communications. We cooperate with channel partners in the South-East Asia region to deliver product line specific pre- and post-sales related customer support activities and maintain the customer relationship. Also, we act as a trusted guide to our customers, thereby growing customer happiness and dedication and giving to the overall success of the business. In this role, you will join a team passionate about bringing a new generation of fit for purpose genetic analysis products to the market.

A day in the life!

Pre-Sales

• Develops customer proposals, prepares customer presentations, and negotiates and closes contracts
• Accompany channel partners on sales calls at customers' sites to provide technical and applications assistance in response to customer inquiries
• Prepares and present seminars to a wide array of audiences, and attend conferences as a speaker
• Performs product demonstrations at customer or company sites, and develops technical selling strategies

Other Roles & Responsibilities

• Facilitates troubleshooting cases and provide vital support to customers to resolve customer issues & complaints in the field
• Coordinates cross-functional engagements for significant situations that require outstanding and/or urgent response from customer facing team members
• Provides and continuously update channel partners and customer contact with relevant information.
• Participates actively to support sales activities, and report field activities/technical trends on a regular basis to Channel manager and Channel partners.
• Stays current on scientific and industry trends and innovations

Key to Success:

Education

• MS or PhD in life science is strongly preferred

Experience

• Requires a minimum of 3+ years of laboratory or related work experience, 2+ years of customer-facing role; Working with Applied Biosystems QPCR instruments, assay and software preferred
• Experience providing technical and scientific presentations to wide range of audience is crucial. Experience in a clinical, diagnostics market is additive.
• Demonstrated experience in identifying and developing sales leads, making professional presentations, running the sales process through close, and handling all aspects of contract negotiations.

Knowledge, Skills, Abilities

• Excellent oral / written communication and presentation skills in English are a necessity.
• Excellent communication skills in order to handle and fully integrate with Operations, Finance, and Marketing, and follow-up to expand relationships and business opportunities.
• Is customer-centric and keenly aware of markets, trends, and competitors
• Embrace and brings to bear diversity of culture

Our Mission is to enable our customers to make the world healthier, cleaner and safer. Watch as our colleagues explain 5 reasons to work with us. As one team of 100,000+ colleagues, we share a common set of values - Integrity, Intensity, Innovation and Involvement - working together to accelerate research, address sophisticated scientific challenges, drive technological innovation and support patients in need. #StartYourStory at Thermo Fisher Scientific, where diverse experiences, backgrounds and perspectives are valued.