Job Description:
DataRobot is the leader in Value-Driven AI, a unique and collaborative approach to generative and predictive AI that combines an open platform, deep expertise and broad use-case experience to improve how organizations run, grow and optimize their business. The DataRobot AI Platform is the only complete AI lifecycle platform that interoperates with an organization’s existing investments in data, applications and business processes, and can be deployed on prem or on any cloud environment. Global organizations, including 40% of the Fortune 50, rely on DataRobot to drive greater impact and value from AI.
The AI Support Engineer will work closely with developers to reproduce problems and deliver fixes and help design solutions that help our customers realize value. This is a customer-facing position and will require the ability to interact with the customer during scheduled working hours or during an escalated incident. The focus of this position will be developing techniques and tools to define problems and mitigate problems that block a customer's progress.
Key Responsibilities:
Requisite Education and Experience / Minimum Qualifications:
Nice to have:
求人概要
AIサポートエンジニアは、開発者と緊密に連携して問題を再現し、修正を提供し、お客
様が価値を実現できるようなソリューションの設計を支援します。 このポジションは顧客と接するポジションであり、予定された勤務時間中またはエスカレーションされたインシデント中に顧客と対話する能力が求められます。このポジションの焦点は、問題を定義し、顧客の進行を妨げる問題を軽減するための技術やツールを開発することです。
主な責務
カスタマー・エクスペリエンスの向上
カスタムスクリプトや修正による複雑な問題の軽減に注力する
サポートケースについて顧客と直接作業する
ナレッジベース記事の作成
標準時間外のオンコールに参加する
主な関係
社内：
グローバル・プロダクション・エンジニアリング（カスタマーサポート）
日本のカスタマーサクセスチーム
DataRobot全体のエンジニアリングチーム
外部の方
日本およびAPAC地域全体のDataRobotパートナー
日本およびAPAC地域全体のDataRobot顧客
知識、スキル、能力
お客様をサポートする優れたサービス
企業インフラにおけるトラブルシューティング経験
Linuxおよびネットワーク管理
製品/エンジニアリングと連携し、顧客要件を伝える能力
セールスフォースサービスクラウドの使用経験
企業の規制コンプライアンスとセキュリティに関する経験
必要な学歴と経験／最低資格
コンピュータサイエンス、エンジニアリング、統計学、データサイエンスの学士号、または同等の経験。
1-3年の業界サポートまたは関連経験
日本語ネイティブまたはビジネスレベル、英語中級レベル必須
データサイエンス、機械学習、人工知能の経験
SaaSアプリケーションやファイルシステムの経験
The talent and dedication of our employees are at the core of DataRobot’s journey to be an iconic company. We strive to attract and retain the best talent by providing competitive pay and benefits with our employees’ well-being at the core. Here’s what your benefits package may include depending on your location and local legal requirements: Medical, Dental & Vision Insurance, Flexible Time Off Program, Paid Holidays, Paid Parental Leave, Global Employee Assistance Program (EAP) and more!
DataRobot Operating Principles:
Research shows that many women only apply to jobs when they meet 100% of the qualifications while many men apply to jobs when they meet 60%. At DataRobot we encourage ALL candidates, especially women, people of color, LGBTQ+ identifying people, differently abled, and other people from marginalized groups to apply to our jobs, even if you do not check every box. We’d love to have a conversation with you and see if you might be a great fit.
All U.S. DataRobot employees must be fully vaccinated against COVID-19. If there is a medical, religious, or other legally protected reason that prevents you from receiving an available COVID-19 vaccination, and you are selected as a candidate for consideration, we have a process in place to evaluate requests for accommodation.
DataRobot is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. DataRobot is committed to working with and providing reasonable accommodations to applicants with physical and mental disabilities. Please see the United States Department of Labor’s EEO poster and EEO poster supplement for additional information.
All applicant data submitted is handled in accordance with our Applicant Privacy Policy.
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