Pacifica Hotels

The Wayfarer DTLA is looking for a Sales Coordinator to join our team! The Sales Coordinator is responsible for assisting the General Manager and the Director of Sales with the direct sales needs of the hotel and for promoting hotels to group and business transient segments.

Functions and Responsibilities of the job include but are not limited to:

▪ Exceeding Guest Expectations - Providing services that are above and beyond for guest satisfaction and retention.

▪ Demonstrating Leadership - Utilizing interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.

▪ Modeling Appropriate Behaviors - Serving as a role model to demonstrate appropriate behaviors.

▪ Making Decisions and Solving Problems - Analyzing information and evaluating results to choose the best solution and solve problems.

▪ Answer sales office phones when sales staff not available. Respond to all sales inquiries accurately, timely and in a professional manner.

▪ Type correspondence, reports, and necessary forms i.e., contracts, as well as prepare proposals or other letters as directed. Promptly follows-up on all customers’ needs and inquires in an

efficient and expedient manner.

▪ Coordination of all group and wedding business as contracted by the sales team. Contact and provide appropriate follow-up on all signed/contracted business within five (5) working days. Determine and coordinate all needs of the customer.

▪ Responsible for effectively communicating with the various departments to ensure that the meeting and related functions are executed to exceed the client’s expectations. Work with sales manager and front office manager on all group turnover and proper execution of the groups.

▪ Account Service and Management: Maintains well documented, accurate, organized, and up-to-date file management to serve client and employer in the most expedient, organized, and knowledgeable manner.

▪ Develops strong customer relationships through appropriate client communication and the use of professional, courteous, and ethical interpersonal interaction.

▪ Work with sales personnel to achieve required sales team goals.

▪ Have current knowledge of hotel rates, strategies, discounts, and promotions.

▪ Assist with completing any required sales reports.

▪ Assist hotel with implementing hotel specific selling strategies.

▪ Represents themselves and the hotel with the highest level of integrity and professionalism, a service focused approach and a caring, sincere attitude always.

▪ Display a neat, clean, and business-like appearance always.

▪ Assists the Sales department with monthly luncheons, client events, etc.

▪ Conduct walk-in tours.

▪ Create gift bags for guest traces, VIP’s, etc. Keep supplies stocked and on hand.

Other Responsibilities:

▪ Contributes to the hotel’s overall sales effort by assisting guests as needed.

▪ Performs other duties as assigned or deemed necessary by management.

▪ Must accommodate fluctuating business demands and may be asked to work shifts other than those they prefer to normally work.

▪ Other duties as assigned by director supervisor – which may include selling and or servicing

groups and events.

• Management retains the discretion to add or change the duties of the position at any time. ***

Pay Range: $21-$24 per hour

Health Benefits, Travel Perks & More

Medical, Dental and Vision Insurance, 401k, Vacation and Sick Leave are offered with this position along with a Team Member Travel Program, encouraging each team member to visit sister properties and enjoy exclusive team member rates for rest and relaxation. We also encourage quarterly team building and giving back to the communities in which we work through regular volunteering and select charity promotions throughout the year.