Farfetch

Off-White is a new form of luxury brand. Construction and deconstruction go hand in hand, recombining the codes of fashion, design, communication, art and technology. Well thought, well designed and well executed products are aesthetic as well as ethical statements with a contemporary cultural edge. Progress, innovation and diversity. We have taken the notion and development of a fashion brand to a new level altogether. Based in Milan, our creative office absorbs and transforms the heritage of Italian craftsmanship from a contemporary, global perspective on design and trends.

Off-White has been expanding its network of directly operated stores landing in the most prominent luxury retail venues across Europe and the United States. We are leveraging the power of physical points of sale to acquire new customers and foster brand loyalty.

THE ROLE

Off-White is looking for a Sales Supervisor for its store in New York City. You will report directly to the Store Manager.

WHAT YOU'LL DO

• Finalize sales targets achievements in line with company strategy
• Use effective selling techniques to maximize the business potential of the store
• Contribute to build team working sharing information and best practices
• Uphold respect of the company standards and procedures
• Keep stock info updated and follow store-to-store transfer request procedures
• Deliver excellence in customer service in alignment with the company standards
• Identify and evaluate strengths and areas for improvements based on observation and measurable results. Give feedback to obtain performance improvement.
• Guarantee that all procedures are properly followed when SM or ASM are not present
• Performing key opening and closing duties and operational tasks
• Support the task assignment to the team following the daily working plan and monitoring the shop floor

WHO YOU ARE

• Previous retail sales experience in luxury brands (minimum 5 or more years of experience)
• In-depth collections knowledge in terms of technical and stylistic aspects, ability to effectively present the collections inspiring customers
• Ability to work closely with Store Management to ensure sales targets are achieved
• Excellent communication and interpersonal skills
• Ability to provide excellent customer service and build loyalty
• Team player mindset
• Exhibit positivity, listen and provide support to colleagues
• Ability to interact in a multicultural environment.

REWARDS & BENEFITS

• Great compensation package (in consideration of your professional experience)
• Monthly sales commissions based on the store target
• Uniform
• Store discounts according with the company policy
• Health insurance

EQUAL OPPORTUNITIES STATEMENT

• Off-White is committed to being an inclusive workplace where diversity in all its forms is celebrated. We make employment decisions without regard to race, religious creed, colour, age, sex, sexual orientation, gender, gender identity, gender expression, national origin, ancestry, marital status, medical condition as defined by state law, physical or mental disability, military service or veteran status, pregnancy, childbirth and related medical conditions, genetic information or any other classification protected by applicable federal, state or local laws or ordinances. If you require special accommodation, please let us know.

As a Sales Supervisor, you will join our team with the aim of delivering the highest level of customer service through teamwork, reflecting the values of the brand. You will be the fundamental link between the brand and customers, giving support where needed and prioritizing tasks.