Novanta

Build a career powered by innovations that matter! At Novanta, our innovations power technology products that are transforming healthcare and advanced manufacturing—improving productivity, enhancing people’s lives and redefining what’s possible. We create for our global customers engineered components and sub-systems that deliver extreme precision and performance for a range of mission-critical applications—from minimally invasive surgery to robotics to 3D metal printing.

Novanta is one global team with over 26 offices located in The Americas, Europe and Asia-Pacific. Looking for a great place to work? You have found it with a culture that embraces teamwork, collaboration and empowerment. Come explore Novanta.

Responsibilities

• Provide technical service and integration support to customers for our full product range at customer sites as well as out of our China Headquarter
• Work closely with the customer, the sales managers and the global applications engineering team to understand technical process requirements while ensuring excellent presales support.
• Be the voice of our customers when providing feedback to engineering and product management about application integration opportunities and challenges as well as during our aim for continuous improvement of our product portfolio.
• Develop training material and conduct sales and customer training courses for our hardware and software solutions
• Develop a deep technical knowledge and skill set related to our product portfolio as well as for key focus applications.
• Create, update and present documentation about system integration, on-site installation and service support for our software and hardware components.

Requirements

• Bachelor's degree or technical background in Mechanical or Electrical Engineering, Physics, or comparable
• Problem-solving skills including software, mechanical,electricala,l and system engineering are mandatory
• Experience in supporting customers with knowledge of commonly used customer sales concepts, practices, and procedures.
• Sound experience in physical fundamentals of optics and enthusiasm for laser applications are a key benefit. Ideally including experience in the use of 3-axis scanning heads
• Fast learner able to come up to speed rapidly on various customer systems in the aerospace, military, medical device, and industrial fields. A successful track record of software and/or hardware integration is a must.
• Willingness to travel to carry out customer on-site installation support/service support or with sales managers for pre-sales discussions (approx. 35%)
• Good English and Mandarin language skills are required for communication within the China Team, the US-based Headquarters as well as customers in China.
• Passion and ability to identify and solve technical problems in an independent way of working as well as while being part of a global team. You show a positive attitude, excellent communication skills, self-motivation, and engagement in your profession.

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Novanta is proud to be an equal employment opportunity and affirmative action workplace. We consider all qualified applicants without regard to race, color, religion, sex (including pregnancy), sexual orientation, gender identity or expression, national origin, military and veteran status, disability, genetics, or any other category protected by federal law or Novanta policy.

Please call +1 781-266-5700 if you need a disability accommodation for any part of the employment process.