Reporting to the Regional Collections Team Lead locally, responsibilities will include but not limited to:
- Responsible for monitoring and maintaining assigned accounts – Customer calls/emails, outstanding payment reconciliations and constantly follow up with customers.
- Assists in solving inquiries related to the status of customer accounts, documents status of collection efforts.
- Ensures follow all protocols, laws, and regulations to collect payments efficiently.
- Investigates credit hold issues, suggests payment options to be approved and execute credit release/hold according with company credit policy.
- Establish and maintain effective and cooperative working relationships with sales and customers.
- Other ad-hoc accounting duties assigned by the manager.
The successful applicant should possess strong problem-solving and analytical skills, as well as good interpersonal and communication skills. You should be a self-starter, motivated, organized, meticulous, independent, and versatile team player.
Qualifications
- By start date, Bachelor’s degree is required or currently studying a University Bachelor’s degree in Business Administration, Accounting or related field.
- No more than 2 years of experience.
- Fluent in English.
- Customer focus.
- Excellent communication skills.
- Shared service experience is a plus.
- Proficient in MS Word and Excel.
- Strong work ethic and ability to organize tasks effectively to meet deadlines.
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