InMobi

Sr Manager, Sales Operations

Location: Bangalore, India

What does InMobi do?  

InMobi is one the largest Independent Adtech player globally with a record of accomplishment for innovation, customer centricity and privacy first approach. We have been recognized on both 2018 and 2019 CNBC disruptor 50 list and as one of the Fast Company’s 2018’s most innovative company. 

We have diversified revenue across several different B2B and B2C lines of business on a global scale. The North America market is our largest global market, and where our largest clients and publisher partners are based. 

What is the InMobi family like? 

Our culture is our true north, enabling us to think big, solve complex challenges and grow with new opportunities. InMobians are passionate and driven, creative and fun-loving, take ownership and are results focused. Your work is visible, and you have an opportunity to make a real impact on a large organization. 

You will work with a very capable and ambitious peer group, who will welcome you with open heart and will go extra mile to make you successful. We believe that learning is a lifelong commitment, so we invest significantly in your development using internal and external resources. 

Position Summary:

As the Manager of Salesforce Business Process, you will be responsible for building, assessing and modifying new and existing business processes to support our growing global marketing, sales and customer success teams. You will lead the transformation of our global lead-to-order and order-to-cash processes, partnering with our internal product and development teams to reconfigure Salesforce and other tools in our technology stack to support these new initiatives. You will act as a liaison between business and technology, consulting with our revenue teams to find solutions to improve their sales process and translate those to systematic and automated workflows. You have an eye for unlocking productivity, realizing efficiencies and streamlining critical business process flows and integrating cross-system architecture to drive revenue results.

This role is part of the Global Revenue Operations team which sits under the Finance & Operations team.

What will you be doing:

• Own Inmobi’s marketing and sales technology stack end-to-end
• Leverage expertise in platforms and operational processes for lead-to-order and order-to-cash initiatives
• Manage and support the architecture, design, build and deployment of Salesforce solutions
• Partner with key business stakeholders across marketing, sales and customer success to streamline business processes, identify efficiencies and improve productivity of our revenue teams
• Translate business needs to systematic and automated solutions, meeting with cross functional business units to define requirements and understand downstream impact of proposed changes
• Leverage expertise in Salesforce data hierarchy and orchestrate all data management and integrity initiatives related to Salesforce
• Lead ongoing evaluation of revenue enablement tools, managing vendor relationships and negotiating on Inmobi’s behalf
• Create process documentation, training materials and all communications related to new policies, process, and procedures

Who you are:

• Solutions-oriented. You proactively identify business process challenges and propose solutions to gain efficiencies and improve productivity.
• Collaborative by nature. You have experience partnering cross-functionally with Marketing, Sales, Customer Success, Product and Engineering, amongst other groups. You’re a strong team player and can work effectively with others across time zones in a global set up.
• A pragmatic problem solver. You have an innate ability to digest complex problems, make recommendations, and develop solutions and actions. You are not afraid to challenge the status quo and influence change across the company. 
• Fast paced, self-motivated and results-oriented. You feel comfortable making quick decisions independently.
• Operational expert. You focus on creating automated, repeatable and efficient processes that enhance productivity across the revenue organization.
• Project manager. You can handle multiple, conflicting priorities and manage deliverables across cross-functional teams.

Skill Requirements:

• Minimum 7 years of experience leading solution architecture design (business architecture, process architecture, integration architecture, user experience, process improvement)
• Minimum 7 years designing integrations between Salesforce/CRM and other downstream applications including order management, CPQ and ERP
• Expert project manager, business analyst, and technology implementor
• Experience developing and communicating business requirements and translating those to systematic and automated solutions
• Experience with product catalog creation and development
• A comprehensive understanding of marketing automation and how it interacts with the sales process and Salesforce
• Good mix of technical and commercial acumen, ability to provide technical support and communicate complex concepts to a wide variety of stakeholders
• Minimum of 3 years of experience managing a global team of employees and/or consultants
• Self-starter who takes initiative, values impact over effort, and is motivated to drive performance
• Ad tech, mobile and programmatic advertising experience a plus!