AppDirect

About AppDirect

Become a digital, global citizen and enable the new generation of digital entrepreneurs around the world. AppDirect offers a subscription commerce platform to sell any product, through any channel, on any device - as a service. We power millions of subscriptions worldwide for organizations. We do this by our values-driven culture - one that enables you to Be Seen, Be Yourself, and Do Your Best Work.

About You

As a Product Reliability Engineer, you're instrumental in guaranteeing the smooth operation of our products. With your deep expertise honed as a seasoned software engineer, you lead initiatives to embed product insights, conduct exhaustive research, and conduct thorough testing to resolve complex issues and boost product effectiveness. Your role transcends traditional bug-fixing, encompassing the development of automation solutions, self-service tools, and leveraging AI to enhance productivity.

What you'll do and how you'll have an impact:

• Oversee resolution of technical issues coming from customer teams
• Fix and deliver the customer issues that need development efforts
• Execute approved solution within development guidelines
• Be a liaison between the customer-facing teams and the Product and Engineering org for management and resolution of all technical questions and issues
• Maintain detailed documentation ranging from Knowledge Base articles to live logging of incidents for post-mortems
• Ensure SLA obligations with internal and external stakeholders are observed and met; escalate as necessary using judgment and discretion
• Develop a deep understanding of the AppDirect platform across all product lines and clearly articulate support decisions and findings
• Work closely with internal teams to stay up to date on product features, changes, and issues

What we're looking for:

• B.E. / B. Tech. / Master’s degree in computer science or equivalent
• ~ 2 years of experience in software development / support engineering
• ~ 2 years of experience in a SaaS company in software development / support engineering
• Experience working in the following technology stack: Java (8 or higher) , MySQL
• Working knowledge of Authentication Methods, Rest API based architecture
• Strong customer focus with experience of working with cross-functional/ cross-department teams
• Exposure to tools like JIRA, DATADOG, SPLUNK
• A self-starter with strong organization skills, resolution management, and superior written and verbal communication skills
• Experience working in the following technology stack: Spring, Hibernate, Maven, React/JavaScript, Wicket
• Exposure to tools like Jenkins, and Container based tools like docker
• Exposure to microservices architecture

At AppDirect, we believe that innovation thrives in an environment that houses diversity of excellence, experience and thought. We respect each AppDirector as their own fingerprint; unique with no one alike. We foster an environment of inclusion without regard to race, religion, age, sexual orientation, or gender identity enabling AppDirectors to embrace their uniqueness to do their best work. As such, we strongly encourage applications from Indigenous peoples, racialized people, people with disabilities, people from gender and sexually diverse communities, and/or people with intersectional identities.

At AppDirect we take privacy very seriously. For more information about our use and handling of personal data from job applicants, please read our Candidate Privacy Policy. For more information of our general privacy practices, please see AppDirect Privacy Notice: https://www.appdirect.com/about/privacy-notice