Northwestern Medicine

Company Description

At Northwestern Medicine, every patient interaction makes a difference in cultivating a positive workplace. This patient-first approach is what sets us apart as a leader in the healthcare industry. As an integral part of our team, you'll have the opportunity to join our quest for better healthcare, no matter where you work within the Northwestern Medicine system. At Northwestern Medicine, we pride ourselves on providing competitive benefits: from tuition reimbursement and loan forgiveness to 401(k) matching and lifecycle benefits, we take care of our employees. Ready to join our quest for better?

Job Description

The Resource Coordinator - Imaging Sonographer reflects the mission, vision, and values of NM, adheres to the organization’s Code of Ethics and Corporate Compliance Program, and complies with all relevant policies, procedures, guidelines and all other regulatory and accreditation standards.

This is an individual who works closely with all members of the echo lab including the lead cardiac sonographer and medical director. Requires strong communication skills, conflict resolution, Patients First perspective, proactive attitude towards problem solving, initiative, and independent decision-making skills. This individual will be expected to take a leadership role in providing adult and pediatric echo education, quality and accreditation of the echo department including the development and implementation of quality assurance programs, training and development of technical staff, and new program/technology development. Works closely with department Lead Cardiac Sonographer, Manager, IT and cardiology attending physicians to address issues as they arise and plan for long-term projects and improvements. This role will also have operations duties. Performs clinical echo procedures as needed.

Responsibilities:

• Provides coordination of staff and resources, oversees patient schedule, and problem solving.
• Collects data to support the measurement and tracking components of quality management.
• Participate in formal and informal process improvement and problem solving to enhance the quality of service to customers.
• Ensures the continuity of care through effective interactions with other departments.
• Works in concert with the leadership to assure quality of imaging service and patient care.
• Clinical/professional expertise in modality specific imaging techniques, including an in-depth knowledge of imaging procedures and technology.

Competencies/Performance Expectations:

• Please refer to NMHC Performance Standard Competencies.
• Establishes and maintains a courteous and professional relationship with physicians, clinical leaders and support services.
• Possesses computer skills to prepare spreadsheets and enter data
• Possesses leadership skills / traits as demonstrated by interaction with physicians, peers and hospital staff. This includes problem solving and critical thinking skills required to achieve win-win solutions at all levels of the organization.
• Excellent time management skills to be used daily to meet critical deadlines.
• Requires initiative, independence in decision-making, motivation and excellent communication skills. 
• Must perform well under pressure and always be striving for excellence. 

Other: 

Management Responsibility:

• This position will not have direct reports. This individual must be comfortable supervising a group of his/her peers.
• Communicates customer satisfaction issues to appropriate individuals.
• Serves as a role model for others in terms of quality of work and self-improvement.

Population Served:

• Neonates, Infant, Toddler, Child, Adolescence, Early Adult, Young Adult, Middle Adult and Geriatrics
• Internal: As a provider of direct patient care and a point of contact for technical / clinical issues and service, communicates regularly with patients, families, physicians and nursing staff throughout the hospital. Will also interact frequently with Biomedical Engineering and Information Services as it relates to troubleshooting and equipment needs. 
• External: Develop and maintain contacts with vendors, suppliers, and manufacturers of related resources of potential use to the department, hospital, and its patients. Should develop external contacts with professional organizations and / or other labs.

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Qualifications

Required:

• Active RDCS from ARDMS or RCS from CCI
• Current Basic Life Support CPR certification
• Associate’s or Bachelor’s Degree in Allied Health Science/Health Care Management program.
• Minimum of two years’ experience in imaging role including both adult and pediatric experience with doppler echocardiography, transesophageal and stress echocardiography.
• Excellent interpersonal verbal communication skills. Excellent problem solving and leadership skills.

Preferred:

• Experience in a leadership role
• Prior work experience in an academic or tertiary health care center.

Additional Information

Northwestern Medicine is an affirmative action/equal opportunity employer and does not discriminate in hiring or employment on the basis of age, sex, race, color, religion, national origin, gender identity, veteran status, disability, sexual orientation or any other protected status.