Radiology Partners

Description & Requirements

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Position Description & Requirements

practice OVERVIEW

Radiology Partners, through its owned and affiliated practices, is a leading radiology practice in the U.S., serving hospitals and other healthcare facilities across the nation. As a physician-led and physician-owned practice, we advance our bold mission by innovating across clinical value, technology, service and economics, while elevating the role of radiology and radiologists in healthcare. Radiology is a team sport, and Radiology Partners is building a community of physicians and support teammates who embody our practice values and believe in our bold mission to transform radiology. Our support team is a vital force within the practice, using their gifts and talents to improve the overall healthcare experience. Using a proven healthcare services model, Radiology Partners provides consistent, high-quality care to patients, while delivering enhanced value to the hospitals, clinics, imaging centers and referring physicians we serve.

Position Summary

Radiology Partners is seeking a Regional IT Services Manager who is responsible for the oversight of all IT Service Management disciplines and practices across a customer base. The Regional IT Services Manager oversees operation, monitoring, and improvement of all service management practices in the delivery of IT services to customers, physicians, and practice directors. Support the launch of the new consumer business by providing project management and process improvement expertise. The IT Service Manager provides outstanding client service and contributes to the organization’s mission of utilizing information technology to improve patient care.

Position Duties and Responsibilities

• Responsible for developing exceptional relationships with practice directors, clients and radiologists
• Provide regular analytical updates to all interested parties
• Administration of a localized practice database that presents IT data in a concise and easy to consume format
• Manage completion of all practice inquiries
• Create, develop, and deliver performance improvement plans
• Measure and track their understanding of monthly strategic objectives
• Coordinate IT resources, onsite resources and support to complete identified project or process improvement
• Coordinate upgrades, change of equipment and onboarding new radiologists (access, training, and introduction to services)
• Escalation point for the market of any concerns, requests or work not being completed by IT in a timely manner
• Interfacing with the Innovation Team within Information Technology and various internal constituencies to bring leading edge technology solutions to bear for key clients
• Ensures that systems, solutions and processes are in place to meet the needs of internal and external clients
• Serves as key client interface on behalf of IT at prospective client meetings, finalist meetings and ongoing account business reviews for existing accounts
• All duties as assigned in alignment with skills and expertise

DESIRED PROFESSIONAL SKILLS AND EXPERIENCE

• Bachelor’s degree preferred, five years or more of solid, diverse work experience in IT, or the equivalent in education and work experience
• Healthcare experience, particularly in radiology, is preferred
• Possesses strong customer focus – proven ability to understand customer and stakeholder insights and develop strategies and IT solutions to meet these customer needs
• Exceptional Work Ethic with the ability to self-start and work independently or as part of a diverse team
• Detail oriented and organized with the ability to easily identify areas that require improvement
• Impeccable communication and Interpersonal skills are necessary to ensure proper alignment with broader organization and enterprise strategies and to lead the team towards that alignment
• Direct experience in meeting with and customizing solutions at the client level is preferred. Include any systems requirements (e.g. Microsoft Suite)
• A fast learner that is adaptable to new technologies and applications
• Possess a positive attitude and demonstrate honesty and integrity in all endeavors

Radiology Partners is an equal opportunity employer. RP is committed to being an inclusive, safe and welcoming environment where everyone has equal access and equitable resources to reach their full potential. We are united by our Mission to Transform Radiology and in turn have an important impact on the patients we serve and the healthcare system overall. We hold that diversity is a key source of strength from which we will build a practice culture that is inclusive for all. Our goal is to empower and engage the voice of every teammate to promote awareness, compassion and a healthy respect for differences.

• : When you submit a job application or resume, you are providing the Practice with the following categories of personal information that the Practice will use for the purpose of evaluating your candidacy for employment: (1) Personal Identifiers; and (2) Education and Employment History.
• Radiology Partners participates in E-verify.