NetBrain Technologies

Founded in 2004, NetBrain is the leader in no-code network automation. Its ground-breaking Next-Gen platform provides IT operations teams with the ability to scale their hybrid multi-cloud connected networks by automating the processes associated with Diagnostic Troubleshooting, Outage Prevention and Protected Change Management. Today, over 2,500 of the world’s largest enterprises and managed services providers leverage NetBrain’s platform.

What We Need

The Customer Success Engineer (Digital Customer Success Manager) is a key member of the Post Sales organization. You have a networking background and an understanding of the troubleshooting process in a mission critical environment. You have a strong interest in a customer facing role; listening to customers, and persevering to assist customers in achieving their goals with NetBrain automation.

What You'll Do

• Engage and evangelize relevant NetBrain use cases to customer portfolio (assigned group of customer accounts)
• Directly help customers achieve automation value/use cases with NetBrain
• Partner with services, support, R&D organization to ensure customer adoption of automation
• Develop and execute customer success plans with customers.
• Work with our Customer Success tools to deliver low touch/tech touch method to interact with our customers
• Train and coach customers to a successful on-boarding process and ongoing usage
• Collaborate with sales on accounts, identify opportunities for expansion

Who You Are

• Current or past experience working in a NOC, or a complex enterprise network environment; (ISP, Cloud provider, MSP, Systems Integrator)
• 2 to 4 years in customer facing role; as a Support Engineer/ Network Engineer/ Technical Project Management / Post-Sale Engineer / Delivery Manager 
• Network Certification Strongly preferred; i.e CCNA, CCNP, JNCIA, JNCIP Have some experience in Windows or Linux administration a plus.
• Must possess a high level of customer service skills. Proven ability to work independently and meet aggressive deadlines. Focus on outcomes rather than tasks.
• Experience with E2E customer facing engagement in Global 5000 customers
• Excellent customer facing skills: training, coaching, time management (managing many concurrent customers) conflict resolution and ability to creatively explain and present complex concepts in an easy to understand manner
• Strong written and verbal communication skills in English, as well as business and technical acumen
• BA/BSc degree in Software Engineering, Computer Science or equivalent experience 
• Basic Knowledge of Linux Operating System.

Nice to have

• Experience with any customer success tool a plus, Gainsight, Marketo etc.
• Experience in customer relations, communication, project management etc

At NetBrain, we value innovation, collaboration, and customer-focus and we can only live those values through a culture that encourages diversity, equity, inclusion and belonging. It is our mission to hire great people regardless of skin color, gender identity, gender expression, religion, age, disability, marital status, veteran status, national origin, or any other consideration made unlawful by applicable laws. NetBrain is proud to be an Equal Opportunity Employer. We hope that you will apply to a job here that excites you no matter how you identify.

NetBrain invites all interested and qualified candidates to apply for employment opportunities. If you have a disability that prevents or limits your ability to use or access the site, or if you require any other accommodation in the application process due to a disability, you may request a reasonable accommodation. To make a request, please contact our People Team at: people@netbraintech.com and we will be happy to assist you.