Kapost

Description

At Upland Software, you’ll find smart, creative teams who love working together to deliver value for our customers, and a global culture of growth and possibility. Our operating model has always supported remote work—and as we keep growing and evolving our workplace, that won’t change. We’re passionate. We’re proactive. We take pride in our work, and we love a good challenge. Sound like you? 

Opportunity Summary: 

A Solution Consultant (Pre-Sales Engineer) role is to position the value of the Upland Objectif Lune and CLA product suite and be the product Subject Matter Expert (SME) to help the Sales Team achieve their goals. 

The Solution Consultant will differentiate Upland products during the sales process and communicate the functional and technical value proposition. The value proposition is established by obtaining a clear understanding of the needs, requirements, objectives and priorities of a potential Upland customer. This information is then leveraged to prepare and demonstrate tailored content via an Upland product offering. The Solution Consultant also acts as a liaison with services, technology and product for areas such as deployment strategy, statements of work, integration and roadmap. The objective is to provide an excellent level of support to sales based on assigned opportunities while ensuring an effective transition from pre-sales to implementation. 

The Solution Consultant needs to be a thought Leader in his respective domain supporting his solution. This will allow the Senior Solution Consultant to write articles, discuss market trends as well as competitors with prospects, internal teams and speaking opportunities at different events. 

Primary Responsibilities: 

• In collaboration with a Sales Account Executive, the Solution Consultant will provide product and technical level expertise to new prospects throughout the sales process.
• Prepare and present generic and tailored Upland product demonstrations to prospective clients.
• Secure input from all necessary solution stakeholders within the prospect and adapt solutions, as necessary, to ensure appropriate support and value selling to the prospect.
• Identify projected financial and business benefits that will be delivered to prospects through implementing Upland based solutions.
• Participate in prospect debrief in order to build deeper understanding of requirements and expectations that can then be positioned in Upland sales proposition and business case.
• Coordinates closely with sales, sales support, technical team, Cloud, Security & Compliance, and services team resources to align solution design with customers’ business requirements.
• Contribute to implementation statements of work for prospects in collaboration with the Services team.
• Answer Requests for Information/Proposal
• Support marketing focused activities including targeted Webinars.
• Provide coaching and professional development to team members like Sales, Product Management and Product Marketing in order to enhance their product knowledge, technical acumen, and technical sales skills.
• Write white papers and other market trends documentation for marketing distribution.

Requirements: 

• Degree required.
• 2-5 years of experience in technical pre-sales
• Speaks and reads in Chinese.
• Be self-motivated and driven to self-learn.
• Be comfortable in customer facing settings.
• Have strong interpersonal and communication skills.
• Have strong document writing and presentation skills.
• Have strong planning and time management skills.

Desired Skills: 

• Communication
• Ability to clearly articulate complex concepts to both technical and non-technical audiences.
• Problem Solving
• Be able to listen and work with customers in order to fully understand the problem or gap facing them. Focus on immediate impact to the business and to give prospects a very strong technical case for adopting your solution to present to senior decision makers.
• Team player
• Coordinate with multiple teams to find best solution for prospects and prepare for demonstrations. Always be willing to help colleagues, share ideas and find new ways of working effectively.
• Time Management
• Solution must be designed; proposals/RFP/SoW have to be submitted in time. Working with the calendar of different team members to get answers and demo/proposal reviewed.
• Customer Knowledge
• Building prospect Knowledge base is crucial for different departments of the organization and each demo needs to be custom built for each prospect.
• Subject Matter Expertise
• Establish credibility with prospects by demonstrating knowledge of both the prospects business and how Upland’s products can deliver value. 
• Client Communication
• Must be able to work with people at multiple levels within a customer hierarchy, from C-level to hands-on practitioners. "Read the room" and adapt messaging to the audience to build credibility and gain buy-in.
• Learning
• Constantly learning about the domain, the our products, and the competitive landscape is key in the Solution Consultant Journey. Having the mindset of improvement and learning will make the Solution Consultant always up to date and influencing the prospect with valuable information.

Upland Software (Nasdaq: UPLD) is a leader in cloud-based tools for digital transformation. To learn more, visit www.uplandsoftware.com.

Upland Software is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status or other legally protected status.