Amazon

DESCRIPTION

AWS Global Sales (AGS) is responsible for driving revenue, adoption, and growth from the largest and fastest growing small- and mid-market accounts to enterprise-level customers including public sector. The AWS Global Support team interacts with leading companies and believes that world-class support is critical to customer success. AWS Support also partners with a global list of customers that are building mission-critical applications on top of AWS services.

We are looking for a Principal Enterprise Service Manager (ESM) who can build strong relationships and execute a long-term strategy with our key customers. The ESM is a trusted advisor for our largest and most committed customers. The role includes all aspects of business development, relationship development, delivery oversight and program management in those accounts.

Key job responsibilities

The ESM role entails a combination of the following:

• Developing strong relationships with senior executives and enterprise teams to understand customer needs, desired outcomes and key results
• Guiding customer along the journey of cloud adoption and digital transformation, including modernization & migration of existing IT assets
• Providing customer with a great experience when engaging with AWS ProServe, throughout the sales cycle to the delivery of high-quality engagements
• Acting as an evangelist for the full portfolio of AWS platform capabilities and services to accelerate realization of customer outcomes through AWS cloud
• Preparing and presenting commercial and/or strategic proposals to customer C-Suite and executives
• Managing commercial agreements and creating Statements of Work (SOWs) with accountability of revenue targets for AWS customers
• Working with relevant product specialist and delivery experts across AWS to enable customers on AWS Cloud

A day in the life

A great day is spent on understanding a customers need by working backwards from the customers business outcomes. From there Think Big and be innovative and set a vision with a roadmap describing how AWS can help the customer transform and achieve what the need to be successful.

About the team

Diverse Experiences

AWS values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.

Why AWS

Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Work/Life Balance

We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why flexible work hours and arrangements are part of our culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.

Inclusive Team Culture

Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.

Mentorship and Career growth

We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

We are open to hiring candidates to work out of one of the following locations:

Copenhagen, DNK

BASIC QUALIFICATIONS

• Multiple years of IT consulting and management experience in customer-facing roles, with demonstrable experience selling and delivering transformational roadmaps (Professional Services) to large Enterprises
• Senior level executive engagement and advisory experience within FSI, life science and Manufacturing
• Extensive experience managing large Industry vertical accounts, IT and business consulting (relationship management, achieving growth targets / sales quotas, high customer satisfaction achievement, project portfolio management, contract negotiations etc.)
• Experience with contract and statement of work (SOW) development
• Strong analytical capabilities, relentlessly thinking big, championing innovative customer outcomes

PREFERRED QUALIFICATIONS

• Experience in developing end-to-end solutions for the Manufacturing or Retail and Wholesale industry: for example in Supply Chain, Connected factory, Sustainability
• SAFe, Agile, and/or DevOps accreditation/experience a plus
• Experience with large-scale enterprise system integration, including SAP, BI Systems, Oracle, and others
• Experience with designing, building, and operating global IT organizations and infrastructures

Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice (https://www.amazon.jobs/en/privacy_page) to know more about how we collect, use and transfer the personal data of our candidates.