At Podium, our mission is to help local businesses win. Our lead conversion platform, powered by AI and integrations, helps local businesses convert leads faster, communicate easier, and make more sales. Every day, thousands of local businesses utilize our review management, communication, marketing, and payments products.
Our work and focus on helping local businesses thrive has been recognized across the industry, including Forbes’ Next Billion Dollar Startups, Forbes’ Cloud 100, the Inc. 5000, and Fast Company’s World’s Most Innovative Companies.
At Podium, we believe in fostering a culture that thrives on hiring and developing exceptional talent. Our operating principles serve as a compass, guiding daily behavior and decision-making, and ensure we hire people who will thrive at Podium. If you resonate with our operating principles and are energized by our mission, Podium will be a great place for you!
Podium is seeking the next candidate to join our amazing Technical Product Support team. The Technical Product Support Specialist is a critically important role for Podium as we continually develop products and scale our customer service offerings. Sitting with our Product Support team, your primary responsibilities are to own specific products from a technical perspective, ensure quick escalation and resolution of issues, effectively report feedback and feature requests, provide internal documentation and training to the broader Support team with best practices and comprehensive detail - a true 360 degree expert in the given product(s). You will work closely with cross-functional teams such as Product, Engineering, Customer Success and Product Support to ensure we provide the highest level of service and resolution to our customers, aligned with goals of overall customer satisfaction and maximized net retention.
The ideal candidate thrives in ambiguity and drives innovation with a founder mentality. While this role is not purely customer-facing in nature, you will be involved in escalations and resolution, and will join customer meetings when appropriate. This is especially true for this VoIP role as we continue to expand our Phones product. Technical Product Support Specialists will report directly to the Technical Product Support Manager.
Podium is an equal opportunity employer. Podium provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, national origin, sexual orientation, gender identity or expression, age, disability, genetic information, marital status or veteran status.
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