Fusion BPO

Are you someone with an interest in finance? Have you successfully led a team in the customer service industry? We have a perfect role for you! Join us as a Team Leader for a leading assurance firm. In this role, you will oversee and manage a team of customer service associates, ensuring excellent customer experience and maintaining high standards of service delivery. This role requires a background in sales, as you will be responsible for driving sales initiatives and achieving targets. We are seeking candidates with a graduate degree and at least 1 year of relevant experience. If you meet the requirements and want a rewarding career in the customer service industry, apply now!

Job Description

• Lead and manage a team of customer service associates to achieve team targets and objectives.
• Provide guidance, support, and training to team members to enhance their skills and performance.
• Monitor team performance and conduct regular performance evaluations to identify areas for improvement.
• Drive sales initiatives and strategies to meet sales targets and maximize revenue.
• Ensure adherence to company policies, procedures, and guidelines.
• Handle escalated customer inquiries and complaints in a timely and professional manner.
• Collaborate with other departments to streamline processes and improve overall efficiency.

Job Requirements

• Bachelor’s degree or equivalent in any field.
• Minimum of 1 year of experience in a customer service or sales role.
• Strong leadership and team management skills.
• Excellent communication and interpersonal skills.
• Proficiency in sales techniques and strategies.
• Ability to work effectively in a fast-paced and dynamic environment.

Why Join Fusion CX in Kolkata:

Fusion CX offers a dynamic environment conducive to learning and growth. We offer an inclusive culture that nurtures talent and leadership skills with exposure to a global, diverse, and driven environment. Grow your career with a CX transformation company and work for a rising finance player as a team leader where your contributions are valued. Apply today and build a successful career with us.