Bubble enables thousands of businesses around the world to build software solutions without code. Our users use Bubble to build VC-backed startups, personal projects, and internal company tools. We are often a critical part of our customers’ operations and are very proud to help businesses achieve success through more accessible software. With more people turning to entrepreneurship and digital products, Bubble’s solution is increasingly critical.
About the team:
Our Technical Product Support team is an escalation team to our earlier stages of support. We are responsible for providing in-depth, product-level support to our users when they’re facing complex, niche, or app-specific challenges.
In addition to providing support, we serve as a strategic partner to the rest of the company — sharing common confusions with our Product team, escalating platform-wide bugs to our Engineering team, and identifying churn-risks to our Sales team, amongst other forms of collaboration. Because we work so closely with our users and product, many on our team grow and specialize in focus areas throughout the broader Support/Success org and beyond, including sales, product, and engineering.
About the role:
As part of our growing Technical Product Support team, you’ll spend most of your time interacting directly with our users and ensuring that they achieve success with our software. Because of the nature of the product, the work you’ll do in this role matters: whether you’re helping a hobbyist get the hang of sourcing data or working with a VC-backed startup to scale their app to thousands of users. If you are comfortable in the face of ambiguity, exceptionally analytically minded, and a self-starter with an insatiable appetite for learning, then we want to hear from you.
As a Technical Product Support Specialist, you will:
About you:
You’re a high achieving recent college graduate, that meets our requirements listed below. You’re excited to jump start your career in tech by joining a fast growing startup. You’re motivated, a quicker learner, and you enjoy problem solving. You have a strong desire to prove yourself, and want to be rewarded through growth and exposure to different aspects of a product and business.
Requirements:
If this sounds like you, apply! If you don’t meet all of the qualifications but think you could be a match, we’d still love the chance to review your application.
We offer competitive compensation aligned to tier one markets, such as New York City, San Francisco, and Seattle. Our estimated salary for this role at Bubble ranges from $56,000 to $70,000. Actual pay is determined by multiple factors such as skills, qualifications, experience and market demand.
In addition, all Bubble employees are eligible for meaningful equity packages. We offer health, dental, and vision coverage, 401(k) plans with an employer match, flexible paid time off, a sabbatical every 3 years, and generous parental leave. We also offer a variety of stipends to use towards your work from home setup, learning, and wellness-related purchases.
At Bubble, we encourage people from all ages, abilities, and experiences to apply. Bubble does not discriminate on the basis of race, color, ancestry, religion, national origin, sexual orientation, age, citizenship, marital or family status, disability, gender, gender identity or expression, pregnancy or caregiver status, veteran status, or any other legally protected status.
For this role, Bubble is currently only considering candidates who are authorized to work in the US and are within commuting distance of our office in New York City. We will provide relocation assistance to those who are interested in moving to the NYC area.
While we do not have any in-office attendance requirements, we prefer hiring people within commuting distance of our NYC office because we value getting together in person regularly. For those who enjoy working from our Manhattan office on a more regular basis, we offer catered lunches, and happy hours, among other fun perks.
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