As part of the Customer Experience business unit, Airport Customer Service (ACS) and Cargo (CGO) directly impact Delta’s customers from welcoming them at the ticketing counter to providing a clean and enjoyable airport experience to ensuring on-time bag arrival when they land at their destination. ACS and Cargo support over 22,000 of the best airport operations professionals in the industry across 300 destinations, 52 countries, and six continents.
Work with a team of airport operations professionals on multiple projects to:
- Measure and analyze current performance
- Implement project management skills and practices
- Work across business units with various stakeholders in a professional setting
- Provide process engineering and/or internal consulting services
- Participate in data collection efforts for projects that impact cross-functional departments
- Identify and implement improvements to existing processes to increase efficiency, productivity, and performance
- Recommend ideas for new ways to provide optimal customer service and evaluate impact of proposed operational changes
Students joining the Co-Op Program with Airport Customer Service (ACS) will work in one of these three teams:
- Airport Customer Service (ACS)
- Cargo (CGO)
- Global Clean
Students must be able to complete 3 alternating rotations in Atlanta, GA.
- Undergraduate students in pursuit of a bachelor’s degree in industrial engineering, Business Administration, Analytics, Statistics, Economics, Aviation management, or similar in a 4-year degree program
- Must be available for three (3) alternating semesters
- Must be enrolled in an accredited college or university while participating in the program
- Must be able to present themselves professionally and effectively communicate with various levels of leadership
- Team oriented and supportive of continuous improvement methodologies
- Strong organizational, project management, and verbal/written communication skills
- Proficiency in Microsoft Office Suite, including Excel and PowerPoint
- Proficiency in basic data analytics
- Willingness/ability to learn new skills
- Embraces diverse people, thinking and styles.
- Consistently makes safety and security, of self and others, the priority.
- Consistently prioritizes safety and security of self, others, and personal data.
- Embraces diverse people, thinking, and styles.
- Possesses a high school diploma, GED, or high school equivalency.
- Is at least 18 years of age and has authorization to work in the United States.
- Ability to digest large amounts of data and information and succinctly explain what can be learned from the data and how it can support decision making
- Comfortable working in group and individual settings
- Track record of seeking leadership roles including student and community organizations
- Ability to develop effective presentations that help explain the background, analysis, results, and recommendations to leaders in an efficient and effective manner
- Desire to learn leadership techniques and best practices in problem solving and conflict resolution to enable innovation and progress on difficult to solve challenges of our customers
- Desire to learn more about the airline industry and interest in Delta as a company
Co-op Program Outline
- Co-ops will spend three alternating semesters working full-time at Delta and enrolled in courses at your university.
o Example: Fall- working, Spring- school, Summer- working, Fall- school, and Spring-working
- At the end of the program, you will have one full year of experience.
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