About Afiniti
At Afiniti, we are a leading provider of artificial intelligence technology that elevates the customer experience by making moments of human connection more valuable. Our mission is rooted in a simple yet powerful idea: understanding patterns of human behavior enables us to predict how people will interact and create meaningful connections.
Using our patented AI technology, we revolutionize the contact center industry by pairing customers with the most compatible contact center agents. By doing so, we enhance the entire customer journey, resulting in exceptional experiences and improved outcomes for all parties involved.
Our transformative technology has generated billions of dollars in incremental value for our esteemed clients, which include Fortune 500 companies across diverse industries such as financial services, telecommunications, travel, and hospitality. We take pride in our global reach and impact, with our solutions being leveraged by organizations around the world.
To learn more about Afiniti and the groundbreaking work we do, visit www.afiniti.com.
About the role
The Engineering team build Software to integrate Afiniti with clients' customer experience systems. The Engineering team's Technical Documentation Writers create documentation that helps stakeholders in their day to day tasks. We’re looking to add a Technical Doc writer in the team that will elevate our switch interface-focused services to new heights.
Key Responsibilities
- Work within the Afiniti Engineering team and collaborate with other cross-functional Agile teams of developers, business analysts, product managers and other stakeholders to understand complex business processes and software features.
- Transform the understanding into various documents for multiple types of target audience, including engineers, users, business analysts, management and clients.
- Ensure that your work is concise, accurate and is supported by facts and figures where necessary.
- Take the ownership of, and expand, the knowledge base for multiple components of the Afiniti products.
Minimum Qualifications
- A Bachelor or higher degree in Computer Science, Engineering or related disciplines.
- 0-1 year of experience as a technical doc writer.
- Outstanding written and oral English communication skills.
- Impeccable English grammar and spelling.
- Leadership skills and initiative.
- Familiarity with current documentation standards and practices.
- An eye for intuitive, pixel-perfect document design with an attention to detail.
- Comfortable with working on multiple projects in parallel.
- The ability to incorporate feedback and criticism from stakeholders to a better documentation product through an iterative process.
- The drive to own and be fully invested in all documentation-specific parts of the product.
- Software development experience, though not mandatory, is highly desirable.
Preferred Qualifications
- 2-5 years of experience as a technical doc writer.
- Prior experience with Atlassian software, particularly Confluence and JIRA
- An interest in software development and staying current with technology
- Experience using Linux and the toolsets it offers
- Proficiency in using knowledge organization tools such as mind maps and hierarchical lists
- Experience in D3 or similar data visualization and charting tools
- An understanding of data visualization and the role it plays in enhancing documentation
- In-depth knowledge of image formats, both vector and raster
Location/Remote work statement
Position is Hybrid
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