Shopee

The Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region and conducts root cause analysis when operation performance fluctuates. The Operations team comprises Customer Service, Payment, Listings, Warehouse, Logistics, Seller Operations and Fraud.

Job Description:

• Work closely with upper leadership to shape the fraud team’s mission and strategy to ensure alignment with the overall company/department business direction
• Develop fraud forecast models to estimate the scale of fraud impact and conduct workforce and task planning accordingly
• Analyse and identify areas for optimization to drive targeted initiatives to maximize team efficiency and productivity
• Monitor performance and initiate actions to improve fraud prevention, detection, and cancellation
• Research competition and market to leverage market best practices to improve our defense against fraudsters constantly
• Drive and program manage local/regional projects and strategic initiatives

Requirements:

• Bachelor's degree or equivalent
• At least 3 years of working experience, preferred in consulting or e-commerce
• Excellent problem-solving and critical thinking
• Strong strategic thinking and planning
• Strong analytical skills
• Good written and verbal communication skills in English
• Good project management and stakeholder management
• Good leadership and team management skills