Job Title: Technical services Specialist:
Work timings: US Shift (6:30 PM - 3:30 AM IST)
Job Location: Chennai, India
Our Department: Construction Management Solutions
Summary
The Technical Services Specialist will report to the Technical Services Supervisor/Manager and be responsible for using various tools to complete software customization projects. Assignments will include developing Java Script and SQL projects, custom Crystal Reports, SSRS reports and dashboards, implementing database objects (procedures, functions, and triggers), writing complex SQL queries, TSQL scripting and analyzing business data relationships. All aspects of the software development lifecycle will be experienced in this position, from requirements gathering to installation.
A successful Technical Services Specialist must be action oriented, capable of independently solving technical problems and able to communicate clearly and effectively to both technical and business audiences. This role entails juggling multiple projects while maintaining a high revenue rate and staying within budget. This position is customer facing and will work closely with the Technical Services Business Analyst to ensure project timelines are met.
Essential Duties & Responsibilities
Discovery of requirements and purpose, design of solution, development and delivery per individual customer specifications.
Develop workflows within the App Xchange tools and setup and configuration for each file type..
Performs business process analysis to ensure technical and application components meet business requirements.
Delivers custom reports (Crystal Reports and SSRS), database customizations projects, software integrations (Java Script) and data projects including migrations and corrections (SQL scripts, SQL modification statements and other tools as needed).
Executes the tests necessary to ensure that customizations meet scope requirements prior to installation.
Proactively communicates the progress of projects to the customer and internal stakeholders utilizing effective written and verbal communication skills.
Competencies
Qualifications
Required:
Preferred
Working Conditions
Reports to: Technical Services Supervisor/Manager
Direct Reports: None
FLSA Classification: Exempt
Schedule: Full Time
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