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Customer Experience - Resident Engineer
Bharti Airtel
Assam, India
Education
Entry-Level
Junior
Qualifications
Customer Experience
Sales Engineering
Benefits
Full-Time
Skills
Go to Market
Apply
1,000+ Similar
Jobs
Key Deliverables
Airtel Custodian - Act like L1 escalations desk for customer
Giving Onsite support (Live testing, Device Issue, Link Monitor)
M2M Solution testing with sample SIM card
Maintaining and sharing daily update with all stake holders on open points
Align service tickets to engineers and tracking progress of work
Delivery of third party media/bandwidth/Hardware
Initiating network surveys on problematic locations
Logging Ticket with Airtel and coordination for Troubleshooting
Circle Network TAT is freeze
Skills Required
Good understanding of IoT, MPLS products along with Network Layer understanding
Excellent relationship management with customer, cross functional team
Good written and verbal communication skills
Can do attitude & problem solving skills
Result Orientation
Read Full Description
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Jobs at Bharti Airtel
Similar Jobs
Confirmed 11 hours ago.
Posted 30+ days ago.
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Customer Experience - Resident Engineer