Atlas Copco

Leybold USA Virtual Sales Engineer 

Location: Export, PA ; Hybrid after training

Office Schedule: M-F 8 am - 5 pm EST, Hybrid after mandatory onsite training

Mission/Purpose of the Job 

We at Atlas Copco/Leybold Vacuum believe that there is always a better way. This spirit drives us to provide leading edge technology, innovative and sustainable products, as well as best in class service to our customers around the globe. 

That’s where you come in – we believe our people make it happen. We provide a collaborative, inclusive and flexible work environment along with competitive compensation and comprehensive wellness & benefits programs. 

The Virtual Sales Engineer is responsible for the following: 

Main Responsibilities: 

• Act as a single point of contact for customers providing pre- and post-sale activities for sales under a prescribed dollar amount and complexity 
• Collaborate and communicate with outside sales personal to ensure full coverage of customer needs 
• Proactively follow up on warm marketing leads and requested quotes for Service Business Line 
• Provide general information on all Service Products 
• Takes ownership of open territory and lapsed service customers to drive sales 
• Works with applications and tech support team to offer product alternatives to best meet customer requirements and support sales objectives. 
• Recognize that a customer of one product could also purchase other Leybold products and set up leads for new equipment, field service and service contract opportunities 
• Demonstrate proactive selling of Leybold service products. Identifies opportunities for expanding the sale through additional options and complimentary products 
• Maintains customer databases 
• Document customer activity using our CRM 
• Other duties as assigned

LEYBOLD USA INC. is an Equal Opportunity Employer – M/F/Disabled/Veteran 

#UUY

#LI-Hybrid

Physical Demands and Work Environment:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential duties of this job. The work environment characteristics described here are representative of those an employee encounters while performing the essential duties of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties. 

While performing the duties of this job, the employee is regularly required to sit, stand, walk, talk or hear. The employee is required to use hands and fingers to type or dial and reach with hands and arms. 

The employee must occasionally lift and/or move up to 10 pounds. This position requires frequent computer use. Specific vision abilities required by this job include close vision, color vision, distance vision, depth perception, and ability to adjust focus. 

This position requires occasional travel for less than 5% of the position. 

This position will have remote flexibility after training (60% in the office/40% remote). 

Skills / Knowledge / Experience:

Ability to perform essential job duties with or without reasonable accommodation and without posing a direct threat to safety or health of employee or others. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties. 

Education level 

• B.S. degree in Engineering, other Technical discipline, business or marketing with a technical aptitude 

Relevant Previous experience 

• Entry Level, 1-3 years of technical experience preferred 
• Vacuum equipment or selling of technical product experience a plus 

Knowledge areas/Skills 

• Excellent oral & written communication skills 
• Working knowledge of MS Office Products 
• Positive customer-focused attitude and successful interaction in a dynamic team environment is a must 
• Strong critical thinking skills 
• Attention to details and problem-solving abilities 
• Phenomenal teammate who is flexible and adaptable 
• A self-starter with strong work ethic 

Other requirements 

• Fluent in Spanish is a plus 
• Valid driver’s license.

Scope of the job:

• Geographical scope of the role: Export, PA 
• Interaction skills required for the role: phone, email and chat correspondence with internal and external customers 
• Pattern of work cycle: Fast paced environment with a variety of tasks 
• Non-Money Measures – Customer response time, value of opportunities won, customer survey results and feedback from departments supported 
• People 
• The number of people reporting to the role- zero 
• The number of people/functions to whom a service is provided- North American customer base and internal contacts in sales

In Return, We Offer

• We believe there is always a better way. Open for change and feedback is what defines our culture.
• We support you on your journey: individual learning opportunities, world-wide job opportunities or technical training from our academy.
• The safety and well-being of our employees is important to us, which is why we set high standards for your workplace safety.
• We offer a competitive compensation package (Medical, Dental, Vision, Vacation, Sick, Holiday Pay, 401k, Paternal and Maternal leave, short-term and long-term disability and more)

Leybold employs people on four continents. Many of them have a scientific or technical focus. Their knowledge, creativity and experience are essential for our success. The demands of the high-tech industry and the cultural diversity in our globally active company also contributes to an attractive and stimulating working environment at Leybold. Technical knowledge is important to us, as are personal soft skills and the willingness to work in international project teams. Leybold is part of the Vacuum Technique Business area of the Atlas Copco Group. The Group's sustainable approach also determines our visions and values. A wide range of training and further education programs are available, to enhance technical know-how and systematically expand skills. Because only great ideas accelerate innovation.