The Activations program is dedicated to quickly and precisely enabling and disabling Vimeo sales assisted customers based on contractual agreements and working interdepartmentally to provide feedback and guidance on the program’s overall efficacy. This program is ever evolving and working towards automation to even better assist customers and internal teams during the pre-onboarding and pre-sales operations, such as managing trial enablements, granting temporary access for potential clients to explore our offerings.
This position will report into Manager, CX Operations and Entitlements and will support the product activation program, with an emphasis on owning the OTT product. The CX Operations Associate will work alongside the team to activate, renew and deprovision products and applications in accordance with all sales assisted contracts. Additionally, the role will coordinate alongside customer facing teams to facilitate migration of customers and content to the OTT product.
Roles & Responsibilities
Requirements:
Nice to Haves
Prior experience with command line tools
About Us:
Vimeo (NASDAQ:VMEO) is the world’s most innovative video experience platform. We enable anyone to create high-quality video experiences to connect better and bring ideas to life. We proudly serve our growing community of nearly 300 million users — from creative storytellers to globally distributed teams at the world’s largest companies. Learn more at www.vimeo.com.
Vimeo is headquartered in New York City with offices around the world. At Vimeo, we believe our impact is greatest when our workforce of passionate, dedicated people, represents our diverse and global community. We’re proud to be an equal opportunity employer where diversity, equity, and inclusion is championed in how we build our products, develop our leaders, and strengthen our culture.
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