Practice Assistant II, 40Hours, Hybrid, 221 Longwood Ave, Boston Mass - (3276263)
Description
- Answers all incoming calls, e-referrals, and electronic messages via Epic and Outlook from providers and patients seeking Mental Health services, timely, consistently, and exhibiting courtesy and compassion.
- Verifies patient demographics and insurance information at the beginning of each call. If there is an update required, transfer the caller to the Patient Service Center at the conclusion of the call
- Assesses referred patients to determine the appropriate level of care, consulting with psychiatry department social work and MD staff as needed. Performs preliminary acuity/risk assessment. Directs patients with emergent needs to ED settings, and patients with less urgent needs to appropriate outpatient settings.
- Act as the clinic Liaison for sup-specialty clinics; this work includes attending monthly meetings and relaying updates and changes to the Operation Supervision and the call center team.
- Assesses appropriateness of referral for services available at BWHC clinical sites
- Schedules all new patient appointments as clinically appropriate
- Provides direction for those scheduled appointments, ensuring correct date/time, location, and visit expectations are set including those related financial matters, and sending new patient brochures.
- Performs and documents all triage and coordination interactions in Epic and follows BWH and Department procedures.
- Proactively reviews all BWHC ambulatory settings for specialties and resources to ensure.
- appropriate appointment allocation/scheduling services
- Proactively reviews cancellation and waitlist to ensure optimal scheduling.
- Adjusts templates and daily schedules as needed; add clinical time to physician’s schedules to accommodate patients as needed. Cancels and reschedules appointments as requested and works physician’s bump list as required.
- Maintains a statistical database on referrals within and outside BWH/FH.
- Maintains confidentiality and complies with professional ethics according to professional and Departmental standards.
- Facilitates the appropriate and efficient use of hospital and community resources.
- Obtains Medical Records for Specialty Services (e.g.: WMH and Neuropsychiatry)
- Performs and completes physician orders accurately and thoroughly. Responsible for performing various administrative and clerical duties required to support the clinicians on an as-needed basis including faxing and mailing of letters.
- Function as a front desk Practice Assistant II (check-in/check-out responsibilities etc.) when required. Competently perform all duties and responsibilities indicated in the front desk Practice Assistant II job description.
- Responsible for communicating inventory needs and opening/closing functions. This would include communication of staples supplies, turning on/off lights, ensuring that photocopier and fax have paper, etc.
Qualifications
High school diploma or equivalent required
Prior medical assistant ambulatory experience preferred
Must have demonstrated proficiency in working with electronic systems to document patient data.
Exceptional interpersonal skills, including the ability to establish and maintain effective relationships with patients, physicians, management, staff, and other customers.
Demonstrated customer service skills, including the ability to use appropriate judgment, independent thinking, and creativity when resolving customer issues.
Ability to effectively handle challenging situations and to balance multiple priorities.
Excellent verbal communication skills.
Able to communicate effectively in writing.
EEO Statement Brigham and Women’s Hospital is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, sex, color, religion, national origin, sexual orientation, protected veteran status, or on the basis of disability.
Primary Location
: MA-Boston-BWH Longwood Medical Area
Work Locations
:
BWH Longwood Medical Area
75 Francis Street
Boston 02115
Job
: Practice Assistant/Patient Services Coord
Organization
: Brigham & Women's Hospital(BWH)
Schedule
: Full-time
Standard Hours: 40
Shift
: Day Job
Employee Status
: Regular
Recruiting Department: BWH Psychiatry
Job Posting
: Feb 7, 2024
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