Who We Are:
Since 1906, New Balance has empowered people through sport and craftsmanship to create positive change in communities around the world. We innovate fearlessly, guided by our core values and driven by the belief that conventions were meant to be challenged. We foster a culture in which every associate feels welcomed and respected, where leaders and creatives are inspired to shape the world of tomorrow by taking bold action today. At New Balance, We Got Now.
JOB MISSION:
The New Balance North America Ecommerce team is responsible for driving the NewBalance.com, NewBalance.ca and Joesnewbalanceoutlet.com (JNBO) business and digital commerce initiatives by delivering brand accretive experiences, commercial moments and a seamless end to end consumer journey to ultimately gain share and deliver the budget. The digital eco-system is how we connect with our consumers and accelerate commerce through our fastest growing channel. The team works closely with partners across the organization to bring seasonal and evergreen storytelling, assortments that resonate with our target consumer and have the appropriate inventory levels, content and services to life across the site experience and helps drive the development of capabilities and features that result in a world class experience for New Balance consumers.
As we accelerate our offense, we need a Senior Director of Ecommerce to join us! We are looking for a high potential individual who is results-oriented and highly collaborative. The ideal candidate has a passion for developing consumer-centric strategies and commercial experiences across digital channels and understands all levers of the P&L and is able to manage it effectively. You will have a background in ecommerce and are an innovative problem solver who can navigate and influence across a large organization. You are data driven and consumer obsessed, and able to seamlessly move between forward thinking and tactical implementation.
You with partner with our merchandising team to ensure the right assortment is selected for each site and that the buys are carefully curated to resonate with our consumer and that the mechanics of product lifecycles and inventory levels are met. Reflect this work in regular reporting and analytics as well as quarterly re-forecasts and monthly open to buy reviews. You will support our ambitious strategic objectives in partnership with the Global Flagship team by focusing on the overall Digital Experience for all sites and other digital commerce eco systems, (ex. marketplace). You will obsess over the consumer journey, benchmark best in class experiences and work to remove friction in the experience by proposing a set of consumer-facing actions. You will ensure the buys are merchandised appropriately across the site and that your team strikes the right balance between brand and commercial while considering nuances like external partners and current inventory levels. You’ll collaborate with a wide range of functional partners to assemble, organize, and prepare to execute sprints or seasonal testing agenda against our experience. You will co-lead U/X testing, and personalization efforts and work with our consumer analytics teams to inform future experiences. You will manage workflow against seasonal priorities and ad-hoc projects.
You will report to the VP, of North America Ecommerce, Marketing and Consumer Analytics and work closely with the global digital DTC Team and the Regional Merchandising team and several other key-cross functional partners including, Consumer Insights, Marketing, Digital Product and Technology, Operations & Logistics.
MAJOR ACCOUNTABILITIES:
REQUIREMENTS FOR SUCCESS:
Regular Associate Benefits
Our products are only as good as the people we hire, so we make sure to hire the best and treat them accordingly. New Balance offers a comprehensive traditional benefits package including three options for medical insurance as well as dental, vision, life insurance and 401K. We also proudly offer a slate of more nontraditional perks – opportunities like online learning and development courses, tuition reimbursement, $100 monthly student loan support and various mentorship programs – that encourage our associates to grow personally as they develop professionally. You’ll also enjoy a yearly $1,000 lifestyle reimbursement, 4 weeks of vacations, 12 holidays and generous parental leave, because work-life balance is more than just a buzzword – it’s part of our culture.
Temporary associates are provided three options for medical insurance as well as dental and vision insurance and an associate discount.
Part time associates are provided 401k, short term disability, a yearly $300 lifestyle reimbursement and an associate discount.
Flexible Work Schedule
For decades we have fostered a unique culture founded on our values with a particular focus on in-person teamwork and collaboration. Our North American hybrid model encourages rich in-person experiences, showcasing our commitment to teamwork and connection, while maintaining flexibility for associates. New Balance Associates currently work in office three days per week (Tuesday, Wednesday, and Thursday). Our offices are fully open, and amenities are available across our North American office locations. To continue our focus on hybrid work we have introduced “Work from Anywhere” (WFA) for four weeks per calendar year. This model will help us enhance our culture while continuing to maintain elements of flexibility.
Equal Opportunity Employer
New Balance provides equal opportunities for all current and prospective associates and takes affirmative action to ensure that employment, training, compensation, transfer, promotion and other terms, conditions and privileges of employment are provided without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, age, handicap, genetic information and/or status as an Armed Forces service medal veteran, recently separated veteran, qualified disabled veteran or other protected veteran.
Read Full Description