NASDAQ

Client Success is looking for a Technical Account Manager-Release Manager to join our global Client Service Management team. This role will be based in Bangalore in a supporting role for key Marketplace Technology APAC customers.

You are essential for the technical delivery of our services, being part of a thriving team that manages technical projects, risks, scope of work and budget to clients across the globe. Building strong client relationships and achieving high client satisfaction will be fundamental. The primary focus of this role is to build and oversee a local team of Technical Account Managers and to have Release Management process ownership for the Marketplace Technology global team.

Furthermore, this is a great opportunity for you to bring your drive, results-oriented and innovative mindset to meet and exceed the client’s expectations.

You can expect an autonomous but fast-paced work environment where you are recognized for your results and ability to drive things forward. Every day brings many opportunities to learn and grow and rewards with a global impact we create.

Your role and responsibilities:

• Responsible for the Release Management process within Marketplace Technology, ensuring all customer deliveries are being adhering to the required processes and framework.
• Managing and chairing weekly Release Advisory Board to acquire appropriate approvals for all customer deliveries and readiness for customer implementations.
• Line Management responsibilities for local team of Technical Account Managers who are responsible for technical support services towards the clients according to the Support and Maintenance Agreements (SMA). The Nasdaq Marketplace Technology products supported includes matching engine, pre-trade risk, clearing and post trade risk products.
• Work closely with customer team, product management and project teams from inception of new enhancements to delivery and deployment.

We expect you to have:

• At least 8 years of experience, preferably as a Technical Account Manager, Technical Operations Manager, Service Manager, or a Project Manager.
• Client-oriented with good communication and interpersonal skills, as the role will require you to liaise with different departments, business teams, and clients at all levels.
• Good knowledge of capital markets and trading, clearing and risk systems with prior experience in a technology company is desirable.
• Excellent knowledge of modern software design and development techniques and methodologies.
• Flexibility to take meetings outside of work hours.
• Education Qualification: Degree qualified in a field related to Engineering or equivalent work experience.

Does it sound like you? What happens now?

As the selection process is ongoing, please submit your application in English as soon as possible. We will get back to you in 2-3 weeks.

What will it be like working here? 

Nasdaq is a vibrant and entrepreneurial company where everyone is encouraged to take initiative, challenge status quo, and take intelligent risks. We want everyone to feel welcome and bring their authentic self to work. Every day, we are building a culture where we all feel connected, supported and empowered. We are a Hybrid-first environment that embraces work-life balance and fosters well-being. 

What do we offer you? 

• Annual monetary bonus .
• An opportunity to become a Nasdaq shareholder 
• Employee Stock Purchase Program Nasdaq stocks with a discount 
• Health insurance program 
• Flexible working schedule and hybrid way of work 
• Flex day program (up to 6 paid days off a year) 
• Internal mentorship program – get a mentor or become one 
• Wide selection of online learning resources, e.g., Udemy

Come as You Are

Nasdaq is an equal opportunity employer. We positively encourage applications from suitably qualified and eligible candidates regardless of age, color, disability, national origin, ancestry, race, religion, gender, sexual orientation, gender identity and/or expression, veteran status, genetic information, or any other status protected by applicable law.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request an accommodation.