Entain Group

Trading Escalations Operator 

As a Trading Escalations Operator, you will work within the trading department, liasing and offering support to all teams across the trading department. If you love sport, then this is the role for you! 

Salary: Competitive

Loaction:55 Nikola Vaptsarov bul., Office park Expo 2000

Reporting to the Trading Escalations Manager, We have an excellent opportunity for a detail oriented and achievement driven person to join one of our teams as Trading Escalation Operator. The position calls for a responsible team player with an interest in sport disciplines and some understanding of rules and current events. Applicants must have a high degree of personal commitment, initiative and willingness to learn with unrestricted flexibility when it comes to working shifts.

Are you ready to launch a winning career? 

It’s a safe bet that the next chapter of the Entain story is going to be epic on a truly global scale. Want to know more? Click here for a short video.

What you will do

• Carrying out investigations in order to find the root of the problem that caused the error
• Ensuring all escalations are carried out consistently and fairly, with a focus on improving the customer experience.
• Ensuring international regulations are followed when carrying out escalations
• Logging and documenting all errors, highlighting common issues and overall cost/impact to the appropriate individuals/teams.
• Providing concise follow up information for all high staking errors to Heads of all relevant Trading teams

Who you are

• Excellent English language skills
• 18 months working in a Data environment
• Excellent sports knowledge
• Awareness/Grasp of Data/Production
• Solid ability in escalating issues in a concise and quick manner
• MS Office skills -  Good typing skills and accuracy
• Flexibility is essential for the role, as are expected to be able to move between different tasks and different tools
• Ability to work on shifts including night shifts;

What We Offer

Sports betting, gaming and interactive entertainment is changing, and we’re leading that change. By putting people first. By placing exciting, engaging and entertaining experiences at more fingertips than ever before. We're pulling into pole position by pushing boundaries further. With innovation. With technology. But most importantly, with people like you. Because when you join the Entain family, it’s your game. So let’s win together. 

At Entain, we know that signing top players requires a great starting package, and plenty of support to inspire peak performance. Join us, and a competitive salary is just the beginning. Depending on your role and location, you can expect to receive benefits like a regular bonus, healthcare support, a stake in our success through our ShareSave scheme, great development opportunities, wellbeing support, and so much more. And outside of this, you’ll have the chance to turn recognition from leaders and colleagues into amazing prizes, join a winning team of talented people and be a part of an inclusive and supporting community where everyone is celebrated for being themselves.