Front App

Front is a customer operations platform that enables support, sales, and account management teams to deliver exceptional service at scale. Front streamlines customer communication by combining the efficiency of a help desk and the familiarity of email, with automated workflows and real-time collaboration behind the scenes. With Front, teams can centralize messages across channels, route them to the right person, and unlock visibility and insights across all of their customer operations.

More than 8,000 businesses across many different industries (manufacturing, logistics, travel, financial services, tech, etc.) use Front to drive operational efficiency that prevents churn, improves retention, and propels customer growth. Backed by Sequoia Capital and Salesforce Ventures, Front has raised $204M from leading venture capital firms and independent investors including top executives at Atlassian, Okta, Qualtrics, Zoom, and PagerDuty. Front has received numerous Great Place to Work accolades, including Y Combinator's list of Top Companies in 2023, #4 on Fortune’s Best Workplaces in the Bay Area™, Inc. Magazine's 2022 Best Workplaces list, Forbes Best Startup Employers 2022 List, and Best workplaces for Millennials 2022 list.

At Front, our mission is to help people work happier. In the “Workflows” pod, we drive happiness through Front's powerful rules system, which helps users to automate repetitive tasks, intelligently assign conversations and even allows customers to build their own robust no-code integrations.

What will you be doing?

• Collaborate closely with product managers, product designers and other engineers to deliver on our product roadmap, turning rough specs into features that we can leverage in our rules engine.
• Find elegant solutions to usability problems.
• Ramp on new web technologies that will make Front better.

What skills and experience do you need?

• Product-minded: committed to building the best user experience.
• 3+ years of industry experience working on complex software systems. 
• Knowledgeable about modern web technologies and excited to learn new ones, e.g. Node.js ES6, TypeScript, React.
• Understand the trade-offs between different engineering solutions when solving a problem, value pragmatism over idealism.
• Ability to thrive in a dynamic, fast-paced, collaborative, and high-growth environment.
• Full professional English proficiency.

Hybrid: This position requires being in-office 2 days a week (Tuesdays and Thursdays)

What we offer

✨ Competitive salary

???? Equity (we are post-series D & backed by some of the best VCs in the US)

???? Private health insurance fully covered by Front

???? Flexible Fridays - learn more here!

???? Flexibility to work from home 3 days/week (unless posted as a full-remote role)

???? Mental health support with Modern Health

???? Family planning support with Maven

Front provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age or disability.