HiredScore

Description

HiredScore is the leading provider of Talent Orchestration technology. HiredScore’s artificial intelligence, automation, and deep integrations empower the largest and most innovative companies in the world to safely and transparently drive critical business outcomes in recruitment productivity, diversity hiring, internal mobility, and total talent management. HiredScore’s proprietary technology provides compliant-by-design AI that seamlessly connects to data and systems to power the shift to proactive and fair HR decisions. HiredScore is live in 150 countries and available in 70 languages.

We’re looking for a star Customer Success Manager to join our growing client-facing team to build and own the relationship across the full cycle of the customer journey for our full suite of products; From deal sign-off to successful, loyal, lifetime client. The CSM will be the face of the company for our customers on one hand, and on the other, reflect the “voice of the customer” to the relevant stakeholders at HiredScore. 

You will be interacting directly with our largest clients and licensed recruiters, working with HiredScore’s executive team and our client’s senior leadership to develop strategy, drive new product training, and support user engagement and adoption goals while ensuring our product remains the best in the industry and that its value and business impact is accurately reflected.

Roles & Responsibilities

• Develop, maintain, and own customer relationships with new and existing clients to ensure success and satisfaction.
• Manage onboarding and engagement for APAC users, including delivering training in Japanese and English, running routine calls, and more.
• Grow regional adoption of our solution among customers and continuously improve the customer experience to ensure satisfaction and retention.
• Analyze current regional trends by mapping out gaps and creating matrices to identify potential opportunities and pain points, driving overall value.
• Work closely with the account team to develop and implement regional strategies for customers. This includes elaborating on analytical reports and effectively communicating value and impact to customers.
• Possess a deep understanding of regional needs and behaviors, company solutions, and business values.
• Serve as our internal global advocate. Conduct qualitative and quantitative research to identify product improvements and collaborate with various teams on design and launch.
• Support company on the global-related tasks. 

What You Need

• 2+ years of work experience in account management or client-facing roles at a tech company, startup, or in a high-growth, fast-paced environment.
• Fluency in both Japanese and English is essential for speaking and written communication.
• Commitment to work flexible hours covering both APAC and Israel time zones to effectively support clients in both regions.
• Exceptional interpersonal skills with excellent communication abilities in various media, including 1-on-1s and group training sessions.
• Results-oriented mindset with a proven track record of successfully delivering business objectives. The ability to self-manage and execute projects from inception.
• Adaptability to a fast-paced, constantly evolving, entrepreneurial environment with the capacity to handle multiple concurrent priorities, many requiring immediate resolution.
• Experience collaborating closely with cross-functional teams, demonstrating an understanding of Product/R&D workflows, management, and behavior.
• Familiarity with office software or G Suite.

Advantages

• Experience working in a B2B SaaS company
• Fortune 500/Global Enterprise client experience
• A strong technical understanding
• Experience working with AI/Big Data/HR Tech product

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