MCI

POSITION OVERVIEW

Job Title: Outbound Sales Representative (SOLAR- B2C)

Job Type: Full Time; Graveyard Shift

Location: San Fernando, Pampanga, Philippines (Onsite)

We are seeking a highly motivated and results-driven Outbound Sales Representative to join our team. As an Outbound Sales Representative you will be responsible for actively prospecting, qualifying, and closing business-to-consumer (B2C) sales opportunities. You will engage with potential clients through outbound calls, presenting our products/services, and building strong relationships to drive sales growth. The ideal candidate possesses excellent communication skills, a strong sales acumen, and a passion for exceeding targets in a B2C sales environment.

To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test.

POSITION RESPONSIBILITIES

Key Tasks and Responsibilities

• Conduct outbound sales activities, including cold calling, to identify and engage potential B2C clients.
• Prospect and qualify leads through detailed research and analysis of their business needs, challenges, and goals.
• Deliver persuasive sales presentations, showcasing the unique value proposition and benefits of our products/services to potential clients.
• Utilize knowledge base and training to accurately answer customer questions and sell appropriate products and services.
• Continuously nurture and follow up with leads, addressing any inquiries and providing necessary information to move prospects through the sales pipeline.
• Provide post-sales support by addressing client inquiries, resolving issues, and maintaining customer satisfaction.
• Utilize CRM software to track and manage customer interactions, sales activities, and progress toward closing deals.
• Follow all required script, policies and procedures
• Comply with requirements surrounding confidential information and personal information.
• Other essential duties related to the position to meet the ongoing needs of the company.

CANDIDATE QUALIFICATIONS

WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION?

• Must be 18 years of age or older
• High school diploma or equivalent
• The ability to read and speak fluent English
• Excellent organizational, written, and oral communication skills
• Minimum 6 months B2B/B2C solar outbound calling experience preferred.
• Sales experience, preferably outbound calling (minimum of 6 months)
• Excellent communication skills, both verbal and written, with the ability to deliver engaging and persuasive sales presentations
• Proficiency in MS Office-based automation tools (Excel, Outlook, etc.)
• Excellent correspondence skills (Outlook, instant messaging, and over the phone)
• Exceptional interpersonal skills with the ability to build rapport and establish trust with potential clients
• Strong problem-solving and negotiation skills to overcome objections and close sales deals

COMPENSATION DETAILS

WANT AN EMPLOYER THAT VALUES YOUR CONTRIBUTION?

We believe in the importance of our staff and recognize them as the driving force behind our success.

PHYSICAL REQUIREMENTS

This job operates in a professional office environment. While performing the duties of this job, the employee will be largely sedentary and will be required to sit/stand for long periods while using a computer and telephone headset. The employee will be regularly required to operate a computer and other office equipment, including a phone, copier, and printer. The employee may occasionally be required to move about the office to accomplish tasks; reach in any direction; raise or lower objects, move objects from place to place, hold onto objects, and move or exert force up to forty (40) pounds.

CONDITIONS OF EMPLOYMENT

• Must be authorized to work in the country in which the job is based.
• Must be willing to undergo employee background screening. Job offers are contingent on background screening tests.

REASONABLE ACCOMMODATION

It is the policy of MCI and affiliates to provide reasonable accommodation when requested by a qualified applicant or employee with a disability unless such accommodation would cause undue hardship. The policy regarding requests for reasonable accommodation applies to all aspects of employment. If reasonable accommodation is needed, of Human Resources.

EQUAL OPPORTUNITY EMPLOYER

At MCI and its subsidiaries, we embrace differences and believe diversity is a benefit to our employees, our company, our customers, and our community. All aspects of employment at MCI are based solely on a person's merit and qualifications. MCI maintains a work environment free from discrimination, one where employees are treated with dignity and respect. All employees share in the responsibility for fulfilling MCI's commitment to a diverse and equal opportunity work environment.

MCI does not discriminate against any employee or applicant on the basis of age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations, and ordinances. MCI will consider for employment qualified applicants with criminal histories in a manner consistent with local and federal requirements.

MCI will not tolerate discrimination or harassment based on any of these characteristics. We adhere to these principles in all aspects of employment, including recruitment, hiring, training, compensation, promotion, benefits, social and recreational programs, and discipline. In addition, it is the policy of MCI to provide reasonable accommodation to qualified employees who have protected disabilities to the extent required by applicable laws, regulations, and ordinances where an employee works.

ABOUT MCI (PARENT COMPANY)

MCI helps customers take on their CX and DX challenges differently, creating industry-leading solutions that deliver exceptional experiences and drive optimal performance. MCI assists companies with business process outsourcing, staff augmentation, contact center customer services, and IT Services needs by providing general and specialized hosting, software, staff, and services.

In 2019 Marlowe Companies Inc. (MCI) was named by Inc. Magazine as Iowa’s Fastest Growing Company in the State of Iowa and was named the 452nd Fastest Growing Privately Company in the USA, making the coveted top 500 for the first time. MCI’s subsidiaries had previously made Inc. Magazine's List of Fastest-Growing Companies 15 times respectively. MCI has fifteen business process outsourcing service delivery facilities in Iowa, Georgia, Florida, Texas, Massachusetts, New Hampshire, South Dakota, New Mexico, California, Kansas, and Nova Scotia. 

Driving modernization through digitalization, MCI ensures clients do more for less. MCI is the holding company for a diverse lineup of tech-enabled business services operating companies. MCI organically grows, acquires, and operates companies that have a synergistic products and services portfolios, including but not limited to Automated Contact Center Solutions (ACCS), customer contact management, IT Services (IT Schedule 70), and Temporary and Administrative Professional Staffing (TAPS Schedule 736), Business Process Management (BPM), Business Process Outsourcing (BPO), Claims Processing, Collections, Customer Experience Provider (CXP), Customer Service, Digital Experience Provider (DXP), Account Receivables Management (ARM), Application Software Development, Managed Services, and Technology Services, to mid-market, Federal & enterprise partners. MCI now employs 10,000+ talented individuals with 150+ diverse North American client partners across the following MCI brands: GravisApps, Mass Markets, MCI Federal Services (MFS), The Sydney Call Center, OnBrand24, and Valor Intelligent Processing (VIP).

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The purpose of the above job description is to provide potential candidates with a general overview of the role. It's not an all-inclusive list of the duties, responsibilities, skills, and qualifications required for the job. You may be asked by your supervisors or managers to perform other duties. You will be evaluated in part based upon your performance of the tasks listed in this job description.

The employer has the right to revise this job description at any time. This job description is not a contract for employment, and either you or the employer may terminate employment at any time, for any reason.

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