Microsoft

Does pioneering new and innovative ways to reimagine and transform end-user productivity across the breadth and depth of Microsoft’s global workforce sound exciting to you? Are you passionate about the future of work, driving innovation and showcasing an employee experience blueprint that inspires customers and partners to navigate their digital transformation? If so, Microsoft Digital (MSD) team is an excellent place for you to grow your career. 

Microsoft Digital (MSD)’s mission is to power, protect, and transform the employee experience at Microsoft around the world. Come build community, explore your passions, do your best work and be a part of the team within Microsoft’s Data Platform & Growth (DPG) organization and Experiences & Devices (E+D) division. Microsoft Digital (MSD), is the team that innovates, creates, and delivers the vision for Microsoft’s employee experience, human resources, corporate and legal affairs, global real estate products, and runs Microsoft’s internal network and infrastructure, plus builds campus modernization and hybrid solutions. You will leverage the latest technologies and focus on empowering Microsoft employees with the tools and services that define both the physical and digital future of work. 

Microsoft’s mission is to empower every person and every organization on the planet to achieve more, and we’re dedicated to this mission across every aspect of our company. Our culture is centered on embracing a growth mindset and encouraging teams and leaders to bring their best each day. Join us and help shape the future of the world. 

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Job Purpose 

We are looking for experienced IT professionals to join our Healthcare GTS Service reliability center team. 

This SRC is a 24x7x365 multi-disciplinary operations support function that includes system administration, software engineering, process expertise, incident response & management, change enablement, multi-tier network operations center (NOC), and customer engagement. 

The ideal candidate should be an excellent communicator with a high degree of customer focus, talented, energetic team player who has the right mix of hands-on exposure to system engineering, monitoring, incident response, infrastructure administration covering system, networks, storage & databases (windows / Linux / VMware / Azure) or similar hosting platforms and troubleshooting thereof. 

Responsibilities 

• Monitoring:  

o  Monitor different tools and applications to identify issues with infrastructure, platform and/or products. 

o  Monitor alerts mailbox and event management systems for alarms. 

o  Monitor application dashboards for indications of incidents. 

• Execute routine checklists to validate reliability, system functionality and perform health checks. 
• Key point of contact & responsible for coordination of all infra related support issues internally or with vendors, ensuring support issues are resolved within the SLA and to the satisfaction of the customer. 
• Interacting with internal stakeholders, vendors, and external customers to assist them with their queries and requests –service requests, emails, and calls. Keeping stakeholders / customers informed about the outages / change updates. 
• Windows / Linux vulnerability management, updates & upgrades 
• Application updates, upgrades & deployments 
• Active participation in incident bridges and help drive them towards resolution. 

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form.

Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.

Qualifications: 

Experience: 0 to 3 years of experience as part of Global IT Operations, Network Operations Center, System Administration, Cloud Administration, Product Technical Support, and / or global incident management. 

• Excellent written & verbal communication skills
• Detail oriented, excellent analytical skills, and a strong team player who works well with immediate and extended team, and consistently puts the customer & team above oneself.
• Ability to work in and keep up with a fast-moving environment via effective prioritization and time management. Experience working in virtualized enterprise networking environments. Self-motivated and proactive, with demonstrated creative and critical thinking capabilities.
• Demonstrated problem solving ability, superior technical aptitude, proven ability to manage complex tasks, and very strong analytical skills. Ability to recognize patterns and dependency.
• Good understanding of SLA and KPIs with experience in productivity tools like Excel for data analysis & reporting.
• Exposure to enterprise customer handling practices through ticketing, phone, emails etc. Efficient customer escalation & stakeholder handling, leading to successful long-term relationships.

Required Qualifications: 

Exposure to NOC monitoring tools – Nagios, Zabbix, Graphana, Sumo, Zenoss, New Relic, App Dynamics, Prometheus etc 

• Exposure to NOC ticketing tools – Jira, Remedy, Salesforce etc.
• Good Linux server and / or Windows server administration, and operational support skills in a hosted production environment.
• Working experience in supporting and troubleshooting large scale hosted and / or cloud based distributed systems covering application layer, platform, OS, and infrastructure layers.

Preferred Qualifications: 

ITIL v3 or v4 foundation, Six Sigma / Lean / Agile training and / or certification 

• Basic understanding / exposure of Azure, AWS, GCP, SaaS, PaaS, IaaS, Firewalls, Load Balancing, Network Security architecture and core concepts / technologies such as TCP/IP, VPN, BGP, MPLS, Routing, databases, and storage technologies.
• Experience with any automation tools and/or scripting language experience like Bash / PowerShell / Python / Pearl / UI Path (RPA) would be an added advantage.

Location: We are hiring in the following locations: Bangalore or Pune India.