Genpact

With a startup spirit and 115,000 + curious and courageous minds, we have the expertise to go deep with the world’s biggest brands—and we have fun doing it! We dream in digital, dare in reality, and reinvent the ways companies work to make an impact far bigger than just our bottom line. We’re harnessing the power of technology and humanity to create meaningful transformation that moves us forward in our pursuit of a world that works better for people. 

Now, we’re calling upon the thinkers and doers, those with a natural curiosity and a hunger to keep learning, keep growing. People who thrive on fearlessly experimenting, seizing opportunities, and pushing boundaries to turn our vision into reality. And as you help us create a better world, we will help you build your own intellectual firepower.

Welcome to the relentless pursuit of better.

Inviting applications for the role of Senior Manager – Service Now Project Manager

Genpact has a vacancy for a Project Manager in its expanding Orchestration Group to support global customers. 

The group is expanding to cater to the growing number of varied and exciting projects and customers. 

This is a varied role and offers an exciting opportunity for the right individuals to develop their career in the Professional Services organization of Genpact. 

Responsibilities 

• Project Management of product-based solutions 
• Tracking, monitoring & reporting on project progress, quality of deliveries, budget consumption, and timelines. 
• Analysing, capturing, and communicating customer requirements 
• Write concept and functional design documents 
• Provide consultancy to customers on Genpact Digital products 
• Take responsibility for customer satisfaction and building a long-term relationship with key customers 

Qualifications we seek in you! 

Minimum Qualifications

• Ability to quickly understand a client's business strategy, processes, needs and to design solutions to support it. 
• Experience in leading requirements gathering workshops and business analysis 
• Experience in writing functional design documents 
• Project Management skills (Risk, scope, budget, Timelines management, etc.) 
• Project Team leadership 
• Client Management skills 
• Relevant experience in the MS technology stack 
• Relevant work experience in managing complicated software projects. 
• Good customer facing skills including running workshops and presentation skills 
• Must be able to work as part of a team with minimal day-to-day supervision 
• Good crisis management skills. 
• Fluent in spoken and written English 
• Be smart and presentable 
• Ability to travel to customer sites in Europe & America 
• Ability to align working hours when needed to customers abroad 

Preferred qualifications 

• Experience in Business Process Management software 
• Experience with BPM tools like Service Now, Appian or Remedy, etc. 

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. For more information, visit www.genpact.com . Follow us on Twitter, Facebook, LinkedIn, and YouTube.

Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.