SAS

Nice to meet you!

We’re the leader in analytics. Through our software and services, we inspire customers around the world to transform data into intelligence - and questions into answers.

We’re also a debt-free multi-billion-dollar organization on our path to IPO-readiness. If you're looking for a dynamic, fulfilling career coupled with flexibility and world-class employee experience, you'll find it here.

About the job

Position Title: Senior Solution Consultant – Customer Experience

Responsibilities:

Generate new opportunities-

• Opportunity Management – Create, Manage & Qualify CX (Customer Experience Solutions) opportunities
• Requirement Understanding, Development of Prospect specific Business Solution
• Conducts Client specific solution presentation / build and storyboard demonstration workshops
• Undertakes tasks requiring technical analysis, diagnosis and problem solving to qualify the product/solution fit and define support needs.

Grow Domain Knowledge-

• Thorough understanding of Customer Experience domain in B2C environments, grips of Banking, Insurance (life & Non-Life) Telecommunication, Retail.
• Researches SAS solutions and those of competitors across Martech and Decisioning product lines.
• Deep Knowledge and understanding of solutions like Adobe, Salesforce, Pegasystems, Fico
• Participate in SAS training opportunities to maintain an in-depth knowledge of products/solutions to fulfil customer needs.

Knowledge Sharing

• Gives presentations, training (knowledge transfer) internally on SAS products, customer perceptions and opportunities.
• Serves as a resource for team members in all aspects of pre-sales for example: policies and procedures, goals and objectives, SAS System applications, hardware platforms, and market trends.

Build Internal and External Relationships

• Establishes strong multilevel Client/Alliances with existing and potential clients with a bias towards Business Owner’s Vs. Technology Owners.
• Promote good internal and external communication

What we’re looking for

1. Should primarily be a Techno-Business candidate.

2. Should have exposure to the BFSI (mandatory) / Telecom / Retail domain.

3. Overall experience 10 to 14 years and 5 to 6 years of relevant pre sales / customer facing experience.

Pre Sales Support

• To talk in industry-specific lingo to users in the industry to understand the pain points in their business (Customer Experience Management)
• Basis understanding, elicit Customer Experience Management related challenges in Business, stated/unstated impact and value if solution is provided
• Map the SAS Business Solutions to address their requirements
• Present & thoroughly demonstrate SAS Customer Intelligence solution (Marketing cloud / Martech) and its Analytics powered decisioning solutions, addressing the business need to the target audience.

. End to end ownership of sales cycle and work closely with sales teams and other internal teams for consistent and sustainable sales pipeline generation activities.

• Address business as well as Technology queries raised by potential & existing clients

4. Should understand business requirements and translate it into Software/Solution Mapping.

5. Preferred 1 or 2 project experience in any of the Marketing solutions like Adobe / SFDC / Oracle / Google Marketing cloud / products and / or Decisioning solutions like Pegasystems / FICO for customer decisioning and analytical use cases.

6. Should have done end to end sales / pre sales activities of these solutions.

7. Should have some experience of the technical product sales also.

8. Should have thorough understanding of analytics domain and digital marketing , CDP as domains.

Diverse and Inclusive

At SAS, it’s not about fitting into our culture – it’s about adding to it. We believe our people make the difference. Our diverse workforce brings together unique talents and inspires teams to create amazing software that reflects the diversity of our users and customers. Our commitment to diversity is a priority to our leadership, all the way up to the top; and it’s essential to who we are. To put it plainly: you are welcome here.